Bad debt.It’s become the bogeyman of revenue cycle management—haunting dashboards, driving decisions, and distorting the truth about patient financial...

Patient billing questions are some of the hardest calls a health system handles. They’re high-stakes, emotionally charged, and often deceptively compl...

If you read nothing else:There’s no universal “good” patient collection rate. Instead, focus on consistently measuring your own performance over time—...

“I decided that bankruptcy would just be better.”A woman dressed in scrubs told me that, taking the call from the driver’s seat of her car, presumably...

When you think of AI in customer service, you probably think of chat. After all, who hasn’t used a chatbot to change a flight or return a pair of shoe...

It’s almost surreal to have dozens of the most powerful healthcare provider executives in a room, tackling the industry’s toughest challenges. That’s exactly what happened at our fourth CEO Council in Napa, California—and despite having done this before, the privilege is never lost on us. Especially now, when consumer sentiment over the cost of care has reached a boiling point.

I’ve built my career in healthcare and tech. I’ve worked with most of the U.S. News top health systems (and some of the worst, according to CMS). I sp...

Calling the hospital billing office might be one of the most stressful consumer experiences people are still forced to endure. By then, they’ve waited...

Getthe full analysis to see which patients provider financial assistance programs might be missing and actionable strategies for revenue cycle teams t...

In spring 2022, I gave birth to my first child. For the first time in my professional life, I was taking months off work, and I was excited to give my...

Every day, healthcare providers extend credit to people they don’t know. They do it without collateral or credit history. What’s more, they’re allowin...

One theme that has recently gripped many of us working in healthcare is the boiling over of consumer frustration regarding healthcare affordability. F...

The Change Healthcare cyberattack sent shockwaves through U.S. healthcare, grinding critical operations to a halt and severelystraining cash flows. Wh...

Tension between providers and payers is nothing new in healthcare. What’s alarming, though, is the extent to which this conflict has permeated the cor...

Have a sneaking suspicion that patient payments are about to decline?You’re not alone.Seasonal trendsshow that patient payments tend to peak in the fi...

From cyberattacks to market fluctuation, healthcare can be a volatile industry. And withoperating margins still low, having cash on hand is imperative...

Let’s face it, patients are the fastest growing payer in a healthcare organization’s book of business. With theuptickin enrollment in high-deductible...

Explorehow Cedar empowers patients to do more themselves“Do more with the less!” This request is nothing new for revenue cycle teams. But with hospita...

We at Cedar believe that one of the most frustrating issues being faced by hundreds of millions of people in the US can and should be better: making s...