Together with The Health Management Academy (THMA), Cedar + THMA hosted the Spring 2023 Consumer Co-Lab to have a candid conversation with Leading Health Systems (LHS) to explore the current – and future – state of consumerism.

The One Big Beautiful Bill Act, signed into law on July 4, 2025, shortens Medicaid retroactive coverage starting December 31, 2026. Expansion adults w...

Bad debt.It’s become the bogeyman of revenue cycle management—haunting dashboards, driving decisions, and distorting the truth about patient financial...

Patient billing questions are some of the hardest calls a health system handles. They’re high-stakes, emotionally charged, and often deceptively compl...

There is no universal “good” patient collection rate. Instead, focus on consistently measuring your own performance over time.

“I decided that bankruptcy would just be better.”A woman dressed in scrubs told me that, taking the call from the driver’s seat of her car, presumably...

When you think of AI in customer service, you probably think of chat. After all, who hasn’t used a chatbot to change a flight or return a pair of shoe...

It’s almost surreal to have dozens of the most powerful healthcare provider executives in a room, tackling the industry’s toughest challenges. That’s exactly what happened at our fourth CEO Council in Napa, California—and despite having done this before, the privilege is never lost on us. Especially now, when consumer sentiment over the cost of care has reached a boiling point.

The patient is indeed at the center of the medical record, but the patient feels like an afterthought in the billing systems built to manage the revenue cycle.

Calling the hospital billing office might be one of the most stressful consumer experiences people are still forced to endure. By then, they’ve waited...

Getthe full analysis to see which patients provider financial assistance programs might be missing and actionable strategies for revenue cycle teams t...

In spring 2022, I gave birth to my first child. For the first time in my professional life, I was taking months off work, and I was excited to give my...

Every day, healthcare providers extend credit to people they don’t know. They do it without collateral or credit history. What’s more, they’re allowin...

One theme that has recently gripped many of us working in healthcare is the boiling over of consumer frustration regarding healthcare affordability. F...

The Change Healthcare cyberattack sent shockwaves through U.S. healthcare, grinding critical operations to a halt and severelystraining cash flows. Wh...

Tension between providers and payers is nothing new in healthcare. What’s alarming, though, is the extent to which this conflict has permeated the cor...

Have a sneaking suspicion that patient payments are about to decline?You’re not alone.Seasonal trendsshow that patient payments tend to peak in the fi...

From cyberattacks to market fluctuation, healthcare can be a volatile industry. And withoperating margins still low, having cash on hand is imperative...

Let’s face it, patients are the fastest growing payer in a healthcare organization’s book of business. With theuptickin enrollment in high-deductible...