Powering the first one-of-one patient financial experience
Providers use the new capabilities powered by Cedar Intelligence, our AI-powered personalization engine, to offer a unique, individualized patient financial experience, boosting patient payments and satisfaction.
Leading providers rely on Cedar
Propensity-to-pay only sees the past…
Most traditional propensity-to-pay models lean on narrow, backward-looking signals (e.g. zip code, credit score, or historical payments) that fail to capture a patient’s current capacity or willingness to pay, or the real-world frictions in their way. The result is one-size-fits-all outreach based on lagging static scoring that often overestimates ability to pay and misses the clarity patients want today.
falls into difficult-to-collect cohorts
patients
find bill reminders untimely
insurance chats
bypass provider-led revenue cycle, risking disputes vs resolution
…Cedar Intelligence helps predict what should come next
Using proprietary AI combined with cloud-based LLMs, our ensemble intelligence framework is designed to dynamically define the ideal, outcome-driven journey that delivers the right resources for each patient.
Defining the next era of healthcare financial intelligence
Proprietary AI framework tailor-made for patient financial experience
This isn’t generic AI applied to healthcare. It was purpose-built for patient billing from day one.
AI-powered personalization based on over 80 unique patient attributes
Cedar Intelligence uses diverse data, including past payment velocity, bill amount, and sentiment from support conversations, to optimize messaging, channels, timing, and offers for the highest payment likelihood.
Cedar’s AI-first culture of rapid, systematic optimization
Cedar continually tests, analyzes, and optimizes its models to improve engagement and collections.
Designed with privacy, security, and ethical innovation in mind
Cedar designs its AI-powered features to align with privacy and security best practices and minimize the risk of unethical or discriminatory decisioning.
AI that’s strengthened by Cedar’s extensive experience
Our intelligent foundation, built on years of targeted AI development, expands across our entire product ecosystem.
patient interactions
in processed payments
unique patient journeys
years of healthcare, technology, and AI expertise
Turn every patient touchpoint into an intelligent interaction
Activate new AI-powered capabilities that personalize every patient encounter to increase payments, reduce friction, and improve support.
Provide individualized journeys that drive measurable lift
Adaptive Patient Experiences dynamically orchestrates each patient’s outreach, channel, and payment path, unlocking up to 23% collections lift.
Offer proactive bill clarity that builds confidence to pay
Bill Navigator uses AI to turn complex statements into clear, conversational explanations so patients understand what they owe and why.
Give agents real-time guidance that elevates every interaction
Agent Copilot will sit inside the existing agent workflow to surface context, insights, and next-best actions so agents resolve billing questions faster and patients don’t have to re-explain themselves.
Unlock a new channel that reaches hard-to-engage patients
Kora Outbound expands Cedar’s AI voice agent to identify the most receptive patients to call, the optimal time to call them, and the most effective way to guide them to resolution.
For the smarter, more supportive patient journey
Get in touch today
Built for patients. Powered by intelligence. Proven in performance.
Product visuals and descriptions may be in development and are subject to change. Certain functionalities may require third-party integrations or service-specific terms or fees. Patients served, patient interactions, and payments processes represent Cedar cumulative metrics since 2017. Cedar Support, Cedar Kora, Cedar Cover, and Cedar Intelligence metrics reference data from pilots and surveys from 2024 through 2026. Cedar Pay metrics reference data from 2023 to 2026, including weighted averages. All performance metrics, as well as testimonials from Cedar clients, are provided solely for illustrative purposes, and are not a guarantee of future results.
