The Agentic Platform Built for Patient Financial Resolution
Kora Platform transforms patient recovery and lowers cost-to-collect by turning complex billing inquiries into completed actions across voice and two-way text, while complementing your existing infrastructure.
An orchestrated, multi-channel team of agents to recover revenue
Building on Cedar’s proven AI voice agent, Kora Platform marks the evolution into a suite of RCM-specific AI agents that operate behind each experience to guide patients seamlessly from initial billing questions, Medicaid screening, full financial resolution and more.
Watch below to see how Kora helps a patient navigate a coordination-of-benefits issue across voice and text channels.
01
Autonomous Inbound Voice
First, Kora verifies the patient’s identity, detects a COB issue, collects the needed information and assures the patient that resolution is underway.
02
Autonomous Outbound Voice
Kora then calls once the issue is resolved, clearly explaining what has happened, informing them of their new balance and available flexible payment options.
03
Two-Way Text
Lastly, Kora texts the patient, as requested, helping to set up a payment plan, answering questions and prompting the use of their saved payment method.
Driving measurable impact for patients and providers
patient billing calls handled with Kora Platform
of calls fully resolved without needing live agents
increase in 7-day payment rates with Autonomous Outbound Voice
pickup rate for Autonomous Outbound Voice
Unmatched patient recovery powered by a decade of RCM expertise
Combining ten years of in-house call center experience with compounding, network-wide intelligence, Kora Platform delivers secure, always-on financial assistance that completes complex workflows, reduces RCM overhead and lets you deploy only the specific workflows your operational infrastructure needs.
Resolve, not just refer, across workflows
Kora Platform advances beyond static portals and rigid phone trees, combining healthcare-specific RCM logic with conversational AI to move patients from question to closed account without passing the work back to your team.
Lower collection expenses while protecting live agent capacity
Kora Platform handles high-volume, repetitive tasks end-to-end, reserving live staff for high-touch, complex cases while providing warm, context-rich transfers whenever human escalation is required.
Give patients an always-on patient advocate, right in their pocket
The moment a patient hangs up or closes a chat window, the connection is broken. Kora Platform creates an ongoing, trusted relationship with patients through text threads and an underlying context engine, so compassionate financial advocacy is always accessible.
Fuel daily performance gains with network-wide intelligence
Harness a compounding intelligence engine grounded in a decade of patient financial data. Unlike legacy systems where updates remain isolated, Kora Platform sharpens performance across the entire network with each interaction.
Fill operational gaps without a full platform overhaul
Easily integrate the Kora Platform alongside your existing EHR, telephony, and call center infrastructure to target and engage the patients who need it most. By deploying only the specific use cases required to fill your operational gaps, you achieve rapid ROI through a streamlined implementation.
Rely on trusted and secure technology
Streamline governance with enterprise-grade security and strict RCM controls with auditable guardrails, TCPA-compliant outreach and full transparency.
View our Trust Center.
“The biggest surprise was how quickly we saw results. The percentage of calls that Kora could handle entirely, the impact on agents—it exceeded our expectations.”
Book a Demo Today
See how Kora Platform can help you advance patient financial resolution
Built for patients. Powered by intelligence. Proven in performance.
Product visuals and descriptions may be in development and are subject to change. Certain functionalities may require third-party integrations or service-specific terms or fees. Patients served, patient interactions, and payments processes represent Cedar cumulative metrics since 2017. Cedar Support, Cedar Kora, Cedar Cover, and Cedar Intelligence metrics reference data from pilots and surveys from 2024 through 2026. Cedar Pay metrics reference data from 2023 to 2026, including weighted averages. All performance metrics, as well as testimonials from Cedar clients, are provided solely for illustrative purposes, and are not a guarantee of future results.