When collections gets harder, patient billing needs to get smarter

“When you change your outward behavior, patients change theirs. We’re seeing that in patient engagement, patient satisfaction score and the comments they’re leaving. It’s immensely telling.”

“We didn’t have to defend the decision to leadership for months like with other partners, because with Cedar we saw the collections lift almost instantaneously.”

“It’s amazing when you can increase the payment rate by as much as we have AND the patients are happy”

“Patient billing is now something I don't worry about on a daily basis. That's how I know it's working.”

"We constantly see payments increasing, and Cedar’s communication strategy and user-friendly experience have helped us streamline the end-to-end billing process for patients"

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“We recognize the patient experience is so much more than what happens within our walls. By partnering with Cedar, we can give patients an innovative, best-in-class financial experience, ensuring that every part of our system works in coordination to create an effortless care experience for our patients.”

Our partnership with Cedar will enable our physicians and APCs to continue to prioritize the patient experience with the confidence that Cedar’s best-in-class digital platform will make the back-end process smooth and efficient. We want our patients to have the full spectrum of flexible payment options available to them when paying for medical services.”

“LCMC Health is excited to partner with Cedar to empower patients with seamless, transparent and user-friendly financial interactions,” said Greg Feirn, CEO at LCMC Health. “We know it’s imperative to foster positive experiences throughout the entire care journey. Together, we are not just shaping the future of healthcare but ensuring that every aspect of the patient experience, including financial transactions, reflects the high quality of care and convenience our community deserves.”

“By partnering with Cedar, we’ll be able to streamline and simplify the payment process for all our members—further enhancing their overall experience with Tend, while unlocking new ways for us to elevate engagement.”

"Cedar has outperformed every solution we’ve tested in terms of collections and patient experience," says Burns. "At a certain point, it becomes simple math."

“Whenever we hear about Cedar piloting a new tool, we enthusiastically raise our ‘beta partner’ hand. I’m excited about the energy at Cedar, seeing people so passionately engaged. I can’t wait to see what they come up with next!”

“After a rocky conversion from three systems to one, Cedar was a breath of fresh air. Everything was smooth and they were hands-on with our vendor, providing exactly what was needed for the data feed. That level of partnership is invaluable.”

Cedar isn’t just a technology partner—they are a partner. Period. They help us understand what is best-in-class and proactively bring us patient experience best practices, backed by data. Cedar doesn’t just give you the technology and leave you hanging, they’re invested in your success.

“I’ve seen what happens when you get the patient financial experience right,” says . “When I came to Unio and saw the same challenges—confused patients, manual processes, stagnant collections—I knew Cedar needed to be part of the solution here too."

"Due to the seamless integration that USAP and Cedar have set up and clear billing statements provided to patients, there is little confusion among patients about what they owe and why. We hear things like, 'I wish every hospital did it this way,' at least once a month.”

Cedar understands our patients’ preferences and behaviors, then they leverage this understanding to design a better payment experience. The result is better outcomes for both patients and our business. To me, partnering with Cedar is a no-brainer.”

"Cedar gives patients a consistent experience with our brand. Patients are using one system to manage their visits and bills, and these interactions reinforce one another—helping them take the right actions at the right times”

"Cedar has shown us that if you make it easy, if you deliver transparency, and if you provide the right information when people need it the most, you can create a remarkable health experience that frees people to be their best.”