Blog

Blog
2026 Trends in Healthcare Payments: Three Shifts Driving Collections

Cedar surveyed 4,150 adults and analyzed 1.5 billion patient interactions, and the data is clear: one size fits none.

by Ben Kraus

April 1, 2026
Blog
Improving Patient Collections: What Top Performers Do Differently

Most providers think their patient collections are in good shape. Top performers know there's always more on the table.

by Ben Kraus

April 13, 2026
Blog
Self-Pay Collections: Why They Matter and What “Good” Looks Like

The $20 copay era is over. High-deductible health plans (HDHPs) and waves of coverage loss mean patients are now providers' fastest-growing payer class.

by Ben Kraus

April 3, 2026

All Posts

Insights
Why Aren’t Patients Using Financial Aid? We Asked 1,200 Consumers to Find Out.

Introducing Cedar’sAffordability Navigator: Connect patients with Medicaid enrollment, outside funds and self-service tools so they can affordably pur...

by

November 30, 2023
Cedar Updates
Medicaid Enrollment Should Be Simple. With Affordability Navigator, It Now Is.

IntroducingCedar’s Affordability Navigator: Connect patients with Medicaid enrollment, outside funds and self-service tools so they can affordably pur...

by

November 8, 2023
Insights
Confusing Bills and EOBs Aren’t Just a Pain for Consumers. They’re Also Bad for Business.

Cedar surveyed 1,200 consumers and it’s clear they want to pay their healthcare debts. But their bills are unaffordable, the process is needlessly com...

by

October 12, 2023
Insights
Study: Dysfunctional Patient Billing Is Making Consumers Sicker

Cedar surveyed 1,200 consumers and it’s clear they want to pay their healthcare debts. But their bills are unaffordable, the process is needlessly com...

by

September 20, 2023
Insights
Three Keys to a Successful Payer-Provider Relationship

The relationship between healthcare providers and payers traditionally gets cast in a negative light, full of conflicting interests, tensions, misconc...

by

September 15, 2023
HFMA Activation Hub: Spotlight on Keck Medicine of USC’s Digital Transformation Journey

by

August 9, 2023
Insights
How Highmark and Allegheny Health Network Got Ahead of Patient Billing Issues and Cut Support Volume

For too long, healthcare has placed the burden of patient billing on providers alone. This series explores how Cedar’s ecosystem partners—providers, p...

by

July 13, 2023
Insights
How Highmark and Allegheny Health Network Tapped Into HSA/FSA Funds to Drive Patient Payments

For too long, healthcare has placed the burden of patient billing on providers alone. This series explores how Cedar’s ecosystem partners—providers, p...

by

June 22, 2023
Insights
A Superior Experience—Before and After Care: Q&A with RCM Leaders at Advanced Dermatology and Cosmetic Surgery

With rising out-of-pocket spending and growing consumer demands, digital patient financial engagement is a crucial component within the modern revenue...

by

June 14, 2023
Consumer Engagement Must Evolve Post-Medicaid Unwinding. Here's Why.

by

June 12, 2023
Insights
Consumer Engagement Must Evolve Post-Medicaid Unwinding. Here’s Why.

As states unwind pandemic-era continuous enrollment protections, up to15 million Americansmay soon lose Medicaid coverage.That means many of the poore...

by

June 12, 2023
The Power of Payer-Provider Collaboration: Q&A with James Rohrbaugh, CFO of Allegheny Health Network

by

May 22, 2023
Insights
How Providers and Payers Can Help Patients Get the Most From Their HSAs and FSAs

If you were to blindfold a dozen patients with health savings accounts (HSAs) and ask them what their current balance is and how exactly they can use...

by

May 11, 2023
Engineering
Machine Learning-Powered Discounts: Improving Financial Outcomes for Both Patients and Providers

Paying for care can be stressful.At a moment when patients are most vulnerable, they must navigate a complex payment process. The stress is further co...

by

April 24, 2023
Insights
The Key To Solving Patients’ Top Billing Pain Points? Payer-Provider Alignment

Most can relate to this experience: you receive what appears to be a bill in the mail for a “recent” care visit, only to realize it’s an Explanation o...

by

April 17, 2023
Experience Matters: How Novant Health is Transforming the Patient Financial Journey

by

April 11, 2023
Insights
Understanding Big Bills: The Power of Identity in Reaching Financial Goals

This article is part 3 of our Big Bills series, which focuses on how providers can decrease the burden of large healthcare bills. Click to readpart 1a...

by

March 15, 2023
No Longer a “Nice to Have”: 4 Key Takeaways on Advancing the Consumer Experience in Healthcare From the Academy-Cedar Consumer Co-Lab

by

December 5, 2022
Insights
It’s Not About Forgetfulness: Six Reasons Why a Patient “No-Shows”

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

by

December 1, 2022
Insights
Understanding Big Bills: The Numbers Behind the Numbers

This article is part 1 of our Big Bills series, which focuses on how providers can decrease the burden of large healthcare bills.It was originally pub...

by

November 8, 2022
STAY IN THE LOOP

Subscribe to our newsletter

Thanks for your message!

We will reach back to you as soon as possible.

Oops! Something went wrong while submitting the form.