Cedar surveyed 4,150 adults and analyzed 1.5 billion patient interactions, and the data is clear: one size fits none.

Most providers think their patient collections are in good shape. Top performers know there's always more on the table.

When Katie H. was diagnosed with breast cancer, the physical and emotional toll was overwhelming enough. But there was another challenge she hadn’t anticipated: the crushing financial burden of her treatment.

Facing potential Medicaid coverage losses and rising uncompensated care, LCMC Health is tightening operations while building new ways to help patients navigate coverage and financial assistance.

Every day, healthcare providers extend credit to people they don’t know. They do it without collateral or credit history. What’s more, they’re allowin...

In 2019, millennialssurpassedbaby boomers as the largest adult generation in the U.S., encompassing over 72 million people. Consequently, their relati...

When you think of AI in customer service, you probably think of chat. After all, who hasn’t used a chatbot to change a flight or return a pair of shoe...

Let’s face it, patients are the fastest growing payer in a healthcare organization’s book of business. With theuptickin enrollment in high-deductible...

Calling the hospital billing office might be one of the most stressful consumer experiences people are still forced to endure. By then, they’ve waited...

Introducing Cedar’sAffordability Navigator: Connect patients with Medicaid enrollment, outside funds and self-service tools so they can affordably pur...

Disney World knows how to package thrills, adventure and nostalgia, but its biggest strength might be this: treating every guest like a VIP. It’s a pl...

The first years of the 2020’s have seen some of the most powerful consumer-obsessed retail and tech giants make colossal healthcare bets. Amazon, CVS,...

The 2025 reconciliation bill, known as theOne Big Beautiful Bill Act (OBBBA), includes nearly a trillion in Medicaid cuts over the next decade. For he...

If you read nothing else:There’s no universal “good” patient collection rate. Instead, focus on consistently measuring your own performance over time—...

A majority ofpatients told usthey find it stressful paying a healthcare bill. One reason isaffordability. But that’s certainly not the only one.Ultima...

While providers (and nowpayers) are well aware of price transparency rules, the same can’t be said for the beneficiaries of regulations: consumers.Our...

In an era where patient satisfaction is prioritized for everything from the clinical experience to the cleanliness of the waiting room, Westmed Medica...

It’s happened to nearly every consumer. You start shopping online, add a couple items in your cart, then get sidetracked and leave the site. Hours lat...

“I decided that bankruptcy would just be better.”A woman dressed in scrubs told me that, taking the call from the driver’s seat of her car, presumably...