Insights

Insights
Self-Pay Collections: Why They Matter and What “Good” Looks Like

Self-pay collections are the process that healthcare providers use to collect payment directly from patients for services not covered by insurance or other third-party payer

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February 2, 2026
Insights
How to Survive High-Deductible Health Plans

While high-deductible health plans and increased out-of-pocket costs are the new American reality, physicians struggle to collect payments and maintai...

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February 7, 2019
Insights
Westmed COO Shares How Improved Billing Practices Resulted in 97% Patient Satisfaction

In an era where patient satisfaction is prioritized for everything from the clinical experience to the cleanliness of the waiting room, Westmed Medica...

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December 11, 2018
Insights
Is Apple Ready to Bite Into Medical Billing? Hear What the Experts Have to Say

Having already moved into health technology and financial services, Apple’s next big opportunity may be in medical billing, experts toldCNBC. But as Cedar CEO Florian Otto questions, is Apple prepared

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March 25, 2019
Insights
How to Deliver a Modern Billing Experience Patients Want and Expect? Take a Page From Other Industries.

It’s 2019. Yet, from how they schedule an appointment to how they pay their bills, patients are feeling more frustrated with their healthcare experien...

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January 24, 2019
Insights
Justin’s Story: Bad Billing Processes Can Make Recovery Harder.

In the wake of a serious injury, it’s a given that patients need to devote enormous time and attention to recovery. Unfortunately, confusing and outda...

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January 24, 2019
Insights
10 Ways Health Execs Can Improve Organizational Productivity

Looking to up your productivity? From leveraging data resources to stress management, thisManaged Healthcare Executivearticle covers top tips from experts including Cedar CEO Florian Otto for how to i

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March 16, 2019
Insights
5 Things We Must Do to Improve the U.S. Healthcare System

Healthcare touches everyone. So what can we as consumers do to improve the US healthcare system and make it work for us? Cedar co-founder and CEO Florian Otto sat down withAuthority Magazineto lay out

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May 3, 2019
Insights
Here’s Why Healthcare Providers Are Leaving Lots of Money on the Table

While healthcare providers face daunting, long-term challenges like value-based care and population health management, it is imperative they don’t los...

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July 9, 2019
Insights
How to Unlock Your Revenue Cycle Potential With Propensity to Pay Modeling

Now more than ever, U.S. patients pay unprecedented amounts of out-of-pocket medical costs, with no end in sight. High deductible plans are trending—t...

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June 26, 2019
Insights
Amid Rising Costs, Personalized Healthcare Experiences are a Must

Isn’t it ironic? As patient cost-sharing escalates, the end-to-end patient experience is still far less personalized than what we get in less life-cri...

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June 10, 2019
Insights
Don’t Take Patients to Court—Make it Easy for Them to Understand and Pay Their Bills.

Hospitals, including many nonprofits, are routinely taking patients to court over unpaid medical bills, per recent reports fromNPR,ProPublicaandThe Wa...

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July 1, 2019
Insights
Cedar CEO Florian Otto Featured in HFMA’s Voices in Healthcare Finance Podcast

What inspires entrepreneurs to disrupt the healthcare industry? Like so much in healthcare, the motivation is often personal. Our co-founder and CEO F...

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August 1, 2019
Insights
New Study Finds That While Top U.S. Health Systems are Prioritizing the Patient Financial Experience, Many Challenges remain

Despite rising healthcare costs for patients, the end-to-end user experience lags far behind consumer expectations even aslegislative requirementsheig...

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August 12, 2019
Insights
Think Your Patients Won’t Switch? Think Again.

Healthcare consumers expect a simplified, convenient, andmodernpatient financial experience. Provider organizationslack the alignmentneeded across fun...

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November 18, 2019
Insights
Case Study: See How a More Convenient Patient Billing Experience Really Pays Off for This Leading Medical Practice

With patient satisfaction a top priority, Westmed Medical Group recognized they needed a better alternative to their paper-based billing system. Just 10 months after implementing a more modern solutio

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August 15, 2019
Insights
Industry Voices: The Rx for Improved Patient Billing Experiences

As more of the financial burden falls to patients with rising costs and an increase in high-deductible health plans, studies show that consumers acros...

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August 30, 2019
Insights
Study Finds U.S. Healthcare Consumers Will Switch Providers Over Poor Digital Experiences

In most consumer-centric industries, modern digital experiences that provide convenience and personalized engagement are the norm, however, healthcare...

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October 21, 2019
Insights
Preparing for Hospital Price Transparency: How Leaders Can Turn Compliance Into Opportunity

Everyone is talking about it (and many are even suing over it). The Trump Administration’s Centers for Medicare and Medicaid Services (CMS) recently r...

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November 27, 2019
Insights
It’s 2020. Healthcare is Changing Fast—Are You?

Welcome to 2020. Healthcare (and the key priorities for today’s revenue cycle leadership) are changing fast—is your organization adapting to key trend...

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January 1, 2020
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