Cedar Talk
5
min read
Zack Perry on Applying Human-Centered Design to Revenue Cycle Management
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In this episode of Cedar Talks, our former VP of Commercial Strategy Ryan McPherson chats with Zack Perry, former Executive Director of Product and Design at Providence, about his experience as a product and UX professional within a revenue cycle organization. Zack discusses what’s missing from the consumer perspective, the strategic bets Providence is making, and a framework for prioritizing patient experience investments.
Conversation highlights
The problem with billing today
Zack has decades of experience outside of healthcare. What does he think is the biggest opportunity to improve the patient experience?
Betting big on financial assistance
The cost of care is a major concern for many Americans. Zack offers a glimpse at Providence’s roadmap to better support patients.
Get to know Zack in 30 seconds
We also touched on topics like world-renowned chef Grant Achatz, the first season of Survivor, and more. Here’s what we learned about Zack:
See related Cedar Talks
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Product visuals and descriptions may be in development and are subject to change. Certain functionalities may require third-party integrations or service-specific terms or fees. Patients served, patient interactions, and payments processes represent Cedar cumulative metrics since 2017. Cedar Support, Cedar Kora, and Cedar Cover metrics reference data from pilots in 2024 and 2025. Cedar Pay metrics reference data from 2023 to 2026, including weighted averages. All performance metrics, as well as testimonials from Cedar clients, are provided solely for illustrative purposes, and are not a guarantee of future results.
