Cedar Talk
5
min read
ApolloMD’s Tennille Lizarraga on Empowering Patients as the Line Between Care and Billing Blurs
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A patient feels cared for during their doctor’s visit–then it’s time to discuss payment. In this episode of Cedar Talks, our former VP of Commercial Strategy Ryan McPherson chats with Tennille Lizarraga, EVP of Revenue Cycle Operations at ApolloMD, about bridging the gap between patient services and patient financial services. Tennille shares her perspective on how to integrate financial care into the patient experience and what it takes to empower patients.
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Conversation highlights
Care doesn’t stop at checkout
Like it or not, patients are now the fastest growing payer. Tennille views this an opportunity to do more than simply collect payment.
The key to financial empowerment
With cost-sharing on the rise, Tennille believes empowering patients is crucial to effective financial care. Here’s how:
Get to know Tennille in 30 seconds
After a busy day of providing financial care to patients, Tennille needs a little self-care. What’s one of her guilty pleasures?
Ben Kraus is Senior Content Lead at Cedar
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Product visuals and descriptions may be in development and are subject to change. Certain functionalities may require third-party integrations or service-specific terms or fees. Patients served, patient interactions, and payments processes represent Cedar cumulative metrics since 2017. Cedar Support, Cedar Kora, Cedar Cover, and Cedar Intelligence metrics reference data from pilots and surveys from 2024 through 2026. Cedar Pay metrics reference data from 2023 to 2026, including weighted averages. All performance metrics, as well as testimonials from Cedar clients, are provided solely for illustrative purposes, and are not a guarantee of future results.
