Cedar Talk
5
min read
Sonora Quest Laboratories’ Nichole Kerr Proves that Healthcare Revenue Cycle is a Team Sport
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In this episode of Cedar Talks, our former VP of Commercial Strategy Ryan McPherson sits down with Nichole Kerr of Sonora Quest Laboratories. As Senior Director of Revenue Services, Nichole shares her playbook for cross-functional success, revealing how trust-building and aligned incentives create high-performing teams. From guiding her department through the pandemic to her impactul nonprofit work, Nichole illustrates how collaborative approaches drive results in complex healthcare environments.
Watch the full episode
Conversation highlights
Teamwork under pressure
At the height of the pandemic, Sonora Quest’s volume quadrupled overnight. Nichole explains how her team innovated rapidly to support their community.
Collaboration’s winning formula
After 17 years at Sonora Quest, Nichole has led numerous successful cross-functional initiatives. Her secret to making them work? It’s simpler than you think.
Get to know Nichole in 30 seconds
We weren’t surprised to learn that Nichole’s passion for teamwork extends beyond the office. Her enthusiasm for sports, though, takes it to a whole new level.
Ben Kraus is Senior Content Lead at Cedar
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