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Blog
Self-Pay Collections: Why They Matter and What “Good” Looks Like

Self-pay collections are the process that healthcare providers use to collect payment directly from patients for services not covered by insurance or other third-party payer

by Ben Kraus

February 18, 2026
Blog
AI for Reducing Patient Billing Confusion: An Engineer’s Perspective

Most patient billing problems don’t start with errors. They start with confusion.Confusion over why you’re receiving a $287 bill two months after payi...

by Ben Kraus

January 23, 2026
Blog
Medicaid Enrollment Automation: What’s Working for Providers

Medicaid enrollment automation is having a moment. Not just for its potential to reduce administrative work, but because it’s helping catch the patien...

by Ben Kraus

February 18, 2026

All Posts

Insights
How Cedar Designs for DE&I in Healthcare

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

by

March 14, 2022
Cedar Updates
The Wait Is Over: It’s Time for a Better Pre-visit Experience

Over the last two decades, we’ve seen user-obsessed tech giants change nearly every consumer industry. Fast, simple and flawless digital experiences a...

by

March 7, 2022
Insights
No-Show Rates Are Changing. Here’s How to Address Them in 2022

The dreaded no-show is the ultimate health system opportunity cost because it wastes time, energy and resources. Historically, no-shows have been cost...

by

March 4, 2022
Insights
What Abandoned Shopping Carts Can Teach Us About Revenue Cycle Innovation

It’s happened to nearly every consumer. You start shopping online, add a couple items in your cart, then get sidetracked and leave the site. Hours lat...

by

February 9, 2022
Insights
5 Things Patients Want (and Will Actually Pay For)

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

by

January 31, 2022
Insights
The Billing Experience Is One of the Biggest Keys to Patient Loyalty

This is the second in a three-part blog series covering some of the main trends in Cedar’s 2021 Healthcare Consumer Experience Study.To read the full...

by

January 21, 2022
Insights
Answers to Your 8 Biggest Questions about the No Surprises Act

Surprise billing is a nightmare for consumers—nearly halfof U.S. adults say worrying about an unexpected medical bill keeps them from seeking care.Ent...

by

January 13, 2022
Insights
The 10 Most Important Healthcare Articles of 2021

Healthcare was truly at the center of our news in 2021. It seemed to work its way into almost every headline, story and social post that we came acros...

by

December 21, 2021
Insights
Study: The Financial Experience Has a Huge Impact on Patient Retention

This is the first in a three-part blog series covering some of the main trends in Cedar’s 2021 Healthcare Consumer Experience Study.To read the full s...

by

December 7, 2021
Cedar Updates
Cedarians in (Zoom) Cafes Getting Coffee: Cloud Cray, Lead Product Architect

Welcome to the latest edition of Cedarians in (Zoom) Cafes Getting Coffee. Let’s check in withCloud Cray,our lead product architect.Hi, Cloud! To star...

by

December 1, 2021
Insights
How Many Clicks Should It Take to Pay a Medical Bill?

In the 1970s, Tootsie Roll posed one of the biggest consumer questions of the 20th century: How many licks does it take to get to the center of a Toot...

by

November 18, 2021
Cedar Updates
Meet the Makers: Luis Serota

Welcome to our Meet the Makers series, in which we introduce you to some of the great tech talent we’re lucky to have at Cedar.This month, let’s meetL...

by

November 10, 2021
Insights
Want to Improve Patient Engagement? Conduct More Experiments

Ever wonder why most consumers are compelled to use Google over Yahoo? Or drawn to keep clicking on Amazon? Because they have data scientists, designe...

by

November 1, 2021
Cedar Updates
Cedarians in (Zoom) Cafes Getting Coffee: Midori Uehara, Head of Business Development

Welcome to the latest edition of Cedarians in (Zoom) Cafes Getting Coffee. Let’s check in withMidori Uehara,our Head of Business Development.Hi, Midor...

by

September 23, 2021
Insights
Empathetic Dunning: Using Compassionate Communication to Help Patients Avoid Collections

In the healthcare journey, ideal outcomes for both patients and providers are based on trust. Mutual trust—which is built over time—is a critical elem...

by

September 8, 2021
Cedar Updates
Cedar Named a Top 100 Healthcare Technology Company of 2021

We’re proud to announce that Cedar has been ranked among the Top 100 Healthcare Technology Companies of 2021 byThe Healthcare Technology Report.The 20...

by

August 24, 2021
Cedar Updates
Fiscal Foresight: Four Facts to Know About Krishna Rao, Cedar’s CFO

As Cedar continues to scale, it’s always exciting to welcome new members of the leadership team. We are thrilled to haveKrishna Raojoin us as CFO and...

by

August 3, 2021
Cedar Updates
Meet the Makers: Greta Moseson

Welcome to the launch of our new series, “Meet the Makers.” We’re excited to introduce you to some of the great tech talent we’re lucky to have here a...

by

July 21, 2021
Insights
10 Reasons to Embrace Digital Financial Engagement Solutions

Despite the promise of business value, many healthcare organizations are slow to adopt digital transformation. Busy (and often overwhelmed) healthcare...

by

July 20, 2021
Cedar Updates
Cedarians in (Zoom) Cafes Getting Coffee: Gabe Rodrigues, Director of Partnerships

Welcome to the latest edition of Cedarians in (Zoom) Cafes Getting Coffee. Let’s check with Gabe Rodrigues, Director of Partnerships, who joined us in...

by

July 9, 2021
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