Customer Support

Smarter Billing Support

Revolutionizing patient billing support with an all-in-one call center solution that combines AI-powered automation with traditional call center excellence to deliver faster resolution, lower costs, higher collections, and a better patient experience.

Woman holding a credit card and talking on a phone, with overlay text about billing and insurance copay fees.

Modern patient support that drives results

01
Smiling woman with curly blonde hair using a smartphone and laptop.
Reduce operational costs

with autonomous support that resolves routine billing inquiries and supercharges agent workflows.

02
Two overlapping translucent rounded rectangles, one pink and one purple, on a light green background.
Improve patient satisfaction

with 24/7 empathetic support, clearer answers, and shorter hold times.

03
Increase collections

by prioritizing high-value patient outreach and providing clearer billing information to accelerate resolution.

04
Reduce administrative burden

with an integrated billing support solution that unifies AI, live agent support, and early out services.

Driving measurable impact for patients and providers

With billions of patient transactions and millions of lives served, Cedar’s data foundation powers better outcomes for every partner we serve.

27
%

reduction in live agent handle time

0.7
%

average abandonment rate before connecting to agent

23

seconds average speed to answer phone

80
%

 average post-call patient satisfaction score

AI-powered call center solution

Deliver seamless, efficient, and empathetic support with intelligent automation that enhances every patient interaction across voice, digital, and agent-assisted channels.

Deliver consistent support with Call Center Servicing

Provide patients with high quality, full service billing support through AI-driven inbound and outbound call center operations, reducing operational complexity and elevating service quality.

Deliver comprehensive inbound and outbound billing support through human and AI agents who specialize in financial experience
Improve patient satisfaction by providing personalized billing guidance across every interaction
Reduce vendor fragmentation with one consolidated billing support solution

Resolve patient billing questions instantly with Kora, the AI voice agent built for healthcare billing

Give patients fast, comprehensive support around the clock. Kora authenticates callers, understands intent, resolves common questions, and transitions seamlessly to human agents when needed.

Reduce agent handle time with intelligent call authentication and intent detection
Resolve common billing questions easily with personalized guidance on payment options, insurance coverage, and more
Seamlessly escalate to human agents with context-rich handoffs when needed

Accelerate cash flow with integrated Early Out Services

Recover payments more effectively through proactive communication and intelligent digital outreach, increasing collections and streamlining billing workflows.

Increase patient engagement with personalized, omnichannel outreach via text, email, and paper
Resolve barriers to payment and increase payer reimbursement with flexible payment options and smarter insurance verification
Integrate seamlessly into existing EHR billing workflows
Cedar Support

Drive results with intelligent outbound calling led by Kora

Extend your outreach efforts with AI-powered outbound calls. Kora identifies high-impact outreach opportunities and leads outbound calls with empathy, allowing staff to focus on complex cases while increasing collections.

Identify patients who are reachable and likely to pay using predictive AI models
Increase collections at scale with intelligent outbound calls led by Kora
Streamline staff workflows using AI-driven workflows, allowing human agents to focus on complex, high value cases

Boost agent efficiency with real-time Agent Copilot

Equip call center agents with intelligent recommendations and patient context directly within their workflow, enabling faster resolutions and better patient experiences.

Empower agents with suggested responses that are contextualized based on the conversation and personalized to meet patients where they are
Enable servicing teams to gain context quickly with clear summaries of a patient’s billing, payment and interaction history
Improve patient satisfaction by enabling agents to provide consistent, high-quality support

Experience the power of Cedar Support today.

Fewer calls. Lower costs. Happier patients.

Contact

Cedar Cares, Inc.
32 6th Avenue, 18th Floor
New York, NY 10013

[email protected]
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Proven in performance.

Copyright © 2026 Cedar Cares, Inc.

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Product visuals and descriptions may be in development and are subject to change. Certain functionalities may require third-party integrations or service-specific terms or fees. Patients served, patient interactions, and payments processes represent Cedar cumulative metrics since 2017.  Cedar Support, Cedar Kora, and Cedar Cover metrics reference data from pilots in 2024 and 2025. Cedar Pay metrics reference data from 2023 to 2026, including weighted averages. All performance metrics, as well as testimonials from Cedar clients, are provided solely for illustrative purposes, and are not a guarantee of future results.

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