If you were to blindfold a dozen patients with health savings accounts (HSAs) and ask them what their current balance is and how exactly they can use...

Paying for care can be stressful.At a moment when patients are most vulnerable, they must navigate a complex payment process. The stress is further co...

Most can relate to this experience: you receive what appears to be a bill in the mail for a “recent” care visit, only to realize it’s an Explanation o...

This article is part 3 of our Big Bills series, which focuses on how providers can decrease the burden of large healthcare bills. Click to readpart 1a...

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

This article is part 1 of our Big Bills series, which focuses on how providers can decrease the burden of large healthcare bills.It was originally pub...

Earlier today, we announced the launch of thePayer Intelligence Layer(PIL), which is now live forHighmark members who receive care at Allegheny Health...

When thinking about all of the issues that surround the patient financial experience—confusion, administrative waste, overpayments, etc.—it’s impossib...

Since the No Surprises Act went into effect January 1, 2022, the rollout has been full of surprises. As healthcare organizations attempt to interpret...

While providers (and nowpayers) are well aware of price transparency rules, the same can’t be said for the beneficiaries of regulations: consumers.Our...

The first years of the 2020’s have seen some of the most powerful consumer-obsessed retail and tech giants make colossal healthcare bets. Amazon, CVS,...

A few years ago, Amazon made a small change that had a huge impact on ROI. Once the company moved credit card offers from the homepage to the shopping...

Two years ago, the American Consumer Satisfaction Index didn’t mince wordswhen reporting on healthcare.On providers: “Patient satisfaction with hospit...

A majority ofpatients told usthey find it stressful paying a healthcare bill. One reason isaffordability. But that’s certainly not the only one.Ultima...

Disney World knows how to package thrills, adventure and nostalgia, but its biggest strength might be this: treating every guest like a VIP. It’s a pl...

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

From a consumer point of view, the healthcare industry leaves a lot to be desired. On top of worrying about care, patients often have to navigate anti...

Some surprises are delightful—your birthday, for instance. Others, however, can result in the worst kind of shock and even prove ruinous.Surprise bill...

In 1932, you could get a gallon of gas for a dime. That same year, the U.S. government introduced a fuel tax to raise revenue during the Great Depress...