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Cedar surveyed 4,150 adults and analyzed 1.5 billion patient interactions, and the data is clear: one size fits none.
Most providers think their patient collections are in good shape. Top performers know there's always more on the table.
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The $20 copay era is over. High-deductible health plans (HDHPs) and waves of coverage loss mean patients are now providers' fastest-growing payer class.
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Earlier today, we announced the launch of thePayer Intelligence Layer(PIL), which is now live forHighmark members who receive care at Allegheny Health...
When thinking about all of the issues that surround the patient financial experience—confusion, administrative waste, overpayments, etc.—it’s impossib...
Since the No Surprises Act went into effect January 1, 2022, the rollout has been full of surprises. As healthcare organizations attempt to interpret...
While providers (and nowpayers) are well aware of price transparency rules, the same can’t be said for the beneficiaries of regulations: consumers.Our...
The first years of the 2020’s have seen some of the most powerful consumer-obsessed retail and tech giants make colossal healthcare bets. Amazon, CVS,...
A few years ago, Amazon made a small change that had a huge impact on ROI. Once the company moved credit card offers from the homepage to the shopping...
Two years ago, the American Consumer Satisfaction Index didn’t mince wordswhen reporting on healthcare.On providers: “Patient satisfaction with hospit...
A majority ofpatients told usthey find it stressful paying a healthcare bill. One reason isaffordability. But that’s certainly not the only one.Ultima...
Disney World knows how to package thrills, adventure and nostalgia, but its biggest strength might be this: treating every guest like a VIP. It’s a pl...
This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...
This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...
From a consumer point of view, the healthcare industry leaves a lot to be desired. On top of worrying about care, patients often have to navigate anti...
Some surprises are delightful—your birthday, for instance. Others, however, can result in the worst kind of shock and even prove ruinous.Surprise bill...
In 1932, you could get a gallon of gas for a dime. That same year, the U.S. government introduced a fuel tax to raise revenue during the Great Depress...
This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...
Over the last two decades, we’ve seen user-obsessed tech giants change nearly every consumer industry. Fast, simple and flawless digital experiences a...
The dreaded no-show is the ultimate health system opportunity cost because it wastes time, energy and resources. Historically, no-shows have been cost...
It’s happened to nearly every consumer. You start shopping online, add a couple items in your cart, then get sidetracked and leave the site. Hours lat...
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Product visuals and descriptions may be in development and are subject to change. Certain functionalities may require third-party integrations or service-specific terms or fees. Patients served, patient interactions, and payments processes represent Cedar cumulative metrics since 2017. Cedar Support, Cedar Kora, Cedar Cover, and Cedar Intelligence metrics reference data from pilots and surveys from 2024 through 2026. Cedar Pay metrics reference data from 2023 to 2026, including weighted averages. All performance metrics, as well as testimonials from Cedar clients, are provided solely for illustrative purposes, and are not a guarantee of future results.
