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Self-Pay Collections: Why They Matter and What “Good” Looks Like

Self-pay collections are the process that healthcare providers use to collect payment directly from patients for services not covered by insurance or other third-party payer

by Ben Kraus

March 3, 2026
Blog
AI for Reducing Patient Billing Confusion: An Engineer’s Perspective

Most patient billing problems don’t start with errors. They start with confusion.Confusion over why you’re receiving a $287 bill two months after payi...

by Ben Kraus

March 3, 2026
Blog
Medicaid Enrollment Automation: What’s Working for Providers

Medicaid enrollment automation is having a moment. Not just for its potential to reduce administrative work, but because it’s helping catch the patien...

by Ben Kraus

February 26, 2026

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Insights
Self-Pay Collections: Why They Matter and What “Good” Looks Like

Self-pay collections are the process that healthcare providers use to collect payment directly from patients for services not covered by insurance or other third-party payer

by

February 2, 2026
Insights
AI for Reducing Patient Billing Confusion: An Engineer’s Perspective

Most patient billing problems don’t start with errors. They start with confusion.Confusion over why you’re receiving a $287 bill two months after payi...

by

January 21, 2026
Insights
Medicaid Enrollment Automation: What’s Working for Providers

Medicaid enrollment automation is having a moment. Not just for its potential to reduce administrative work, but because it’s helping catch the patien...

by

January 13, 2026
Insights
I Asked 13 Healthcare Experts For 2026 Predictions—Here Are the Hottest Takes

Every year, healthcare leaders engage in forecasting — often cautiously, sometimes conservatively. This year, I wanted to understand what experts real...

by

January 9, 2026
Insights
How Providers Can Help Patients Keep Medicaid Coverage: Insights from 20 Beneficiaries

For five years, a New York gig worker went without coverage. Inconsistent jobs and unpredictable income kept insurance out of reach, so he skipped car...

by

January 2, 2026
Insights
Cohorting Patient AR: Why 72% Need Specialized Collection Strategies

Imagine a patient who was on Medicaid last week. This week, they’re on a marketplace plan with a $15,000 deductible.Would you treat that account as “c...

by

November 3, 2025
Insights
Inside Novant Health’s Program That’s Helping Patients Tap Into Billions in Unused Medication Assistance

When Katie H. was diagnosed with breast cancer, the physical and emotional toll was overwhelming enough. But there was another challenge she hadn’t anticipated: the crushing financial burden of her treatment.

by

October 27, 2025
Engineering
AI Startups Are Scrambling To Do FDE: Here’s What Nine Years of Actually Doing It Taught Us

Add this to the pile of “2025 is the year of the forward deployed engineer (FDE)” takes. But rather than telling you it’s happening and why, we’re going to show exactly what it looks like in practice.

by

October 16, 2025
Engineering
AI Helps Us Write More Code Faster. Clean Commits Make It Easier to Review.

As engineers, we are writing and reviewing more code than ever, especially with AI accelerating development speed. At Cedar, we have found that one of...

by

October 13, 2025
Engineering
The TPM’s Secret Weapon: How We Automated Project Updates With a Little Help from AI

As a Technical Program Manager (TPM), I’m constantly looking for ways to streamline processes and give teams back valuable time. One of the biggest ti...

by

October 3, 2025
Insights
Medicaid DSH Cuts Are Here: What Safety-Net Hospitals Can Do to Protect Cash Flow Today

After more than a decade of delays, Medicaid Disproportionate Share Hospital (DSH) payment cuts finally took effect in October 1, 2025. TheOne Big Bea...

by

October 1, 2025
Insights
What OBBBA Means for You: New Financial Impact Calculator + Medicaid Patient Research

The 2025 reconciliation bill, known as theOne Big Beautiful Bill Act (OBBBA), includes nearly a trillion in Medicaid cuts over the next decade. For he...

by

September 16, 2025
Insights
Patient Payment Seasonality 2.0: Projecting Cash Flow Down to the Day

If we’ve learned anything about patient payments, it’s that there are a lot of forces at play: inflation,Medicaid disenrollments,system outages, even...

by

August 28, 2025
Insights
Medicaid Cuts Could Double Care Provided “For Free”: This $3.5B Health System Has a Plan

In a previous role at a North Carolina health system, Anthony Cunningham would visit local churches to share financial assistance policy updates. Not because patients couldn’t find the information themselves. It was about meeting them where they were.

by

July 31, 2025
Events
We Convened 20 Health System CEOs to Talk Medicaid Cuts. Here’s What They Told Us.

Earlier this year, our CEO Florian Otto reflected on the privilege of gathering dozens of healthcare executives at our annual CEO Council in Napa Valley. It was a rare chance for candid dialogue—and a reminder of how meaningful change starts with honest conversations among industry leaders.

by

July 30, 2025
Insights
Medication Assistance Isn’t Reaching the Patients Who Need It—These Insights Reveal Why

Healthcare is often compared to industries that digitized years ago—banking, travel, retail. And while there’s plenty healthcare can learn from their...

by

July 24, 2025
Events
The Health Management Academy + Cedar Consumer Co-Lab: A Deep Dive into the Future of Consumerism

Together with The Health Management Academy (THMA), Cedar + THMA hosted the Spring 2023 Consumer Co-Lab to have a candid conversation with Leading Health Systems (LHS) to explore the current – and future – state of consumerism.

by

July 20, 2025
Insights
No Time to Lose: Medicaid Retroactive Coverage Cuts Demand a Digital Safety Net

The One Big Beautiful Bill Act, signed into law on July 4, 2025, shortens Medicaid retroactive coverage starting December 31, 2026. Expansion adults w...

by

July 7, 2025
Insights
Bad Debt Doesn’t Tell You Much About Patient Financial Experience—But This Does

Bad debt.It’s become the bogeyman of revenue cycle management—haunting dashboards, driving decisions, and distorting the truth about patient financial...

by

June 24, 2025
Insights
AI Voice Agents Can Handle Patient Billing Questions—But Only If They’re Purpose-Built

by

May 27, 2025
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