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What Is a Good Patient Collection Rate? You’re Asking the Wrong Question.
Insights

What Is a Good Patient Collection Rate? You’re Asking the Wrong Question.

05.16.2025By Alli Eschbach
We Thought We Understood Why Patients Didn’t Pay Their Medical Bills—Then We Met ALICE
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We Thought We Understood Why Patients Didn’t Pay Their Medical Bills—Then We Met ALICE

05.09.2025By Jaya Birch-Desai
Why Voice AI, Not Chatbots, Is Healthcare’s Answer to Patient Billing Support Costs
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Why Voice AI, Not Chatbots, Is Healthcare’s Answer to Patient Billing Support Costs

05.05.2025By Ben Kraus
If EHRs Were the Answer to Patient Billing, They’d Know What They’re Billing Patients
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If EHRs Were the Answer to Patient Billing, They’d Know What They’re Billing Patients

04.01.2025By Spencer Graves
What We Learned from 4,000 Hospital Billing Calls (and How AI Can Help Automate Them)
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What We Learned from 4,000 Hospital Billing Calls (and How AI Can Help Automate Them)

03.28.2025By Ben Kraus
Patient Responsibility is Shifting in 2025—Revenue Cycle Needs a New Playbook
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Patient Responsibility is Shifting in 2025—Revenue Cycle Needs a New Playbook

02.26.2025By Ben Kraus
Healthcare’s Affordability Crisis: The Patients Behind the Numbers
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Healthcare’s Affordability Crisis: The Patients Behind the Numbers

02.11.2025By Diana Ye
The Payment Plan Paradox: When More Patient AR is Actually a Good Thing
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The Payment Plan Paradox: When More Patient AR is Actually a Good Thing

02.04.2025By Alli Eschbach
We Are Facing a Crisis in Healthcare Affordability, but It’s Not for the Reasons You May Think
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We Are Facing a Crisis in Healthcare Affordability, but It’s Not for the Reasons You May Think

01.13.2025By Seth Cohen
Technical Difficulties: Protecting Patient Financial Experiences Against IT Outages
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Technical Difficulties: Protecting Patient Financial Experiences Against IT Outages

12.11.2024By Nicole Olszewski

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