Blog

Blog
Self-Pay Collections: Why They Matter and What “Good” Looks Like

Self-pay collections are the process that healthcare providers use to collect payment directly from patients for services not covered by insurance or other third-party payer

by Ben Kraus

February 18, 2026
Blog
AI for Reducing Patient Billing Confusion: An Engineer’s Perspective

Most patient billing problems don’t start with errors. They start with confusion.Confusion over why you’re receiving a $287 bill two months after payi...

by Ben Kraus

January 23, 2026
Blog
Medicaid Enrollment Automation: What’s Working for Providers

Medicaid enrollment automation is having a moment. Not just for its potential to reduce administrative work, but because it’s helping catch the patien...

by Ben Kraus

February 18, 2026

All Posts

Insights
Five Ways to Optimize Patient Portal Engagement

COVID-19 has heightened the need to minimize physical interaction and facilitate contactless engagement, massively accelerating innovation roadmaps an...

by

November 17, 2020
Insights
The Pitfalls of Modern Patient Portals—and How to Improve ROI

When patient portals emerged in healthcare close to 20 years ago, they revolutionized the patient experience, giving unprecedented on-demand access to...

by

November 9, 2020
Insights
Introducing a More Engaging Patient Experience in Cedar Pay

For tens of thousands of patients across the United States,Cedar Payis where medical bills get resolved every week. Instead of having to wrestle with...

by

October 27, 2020
Insights
The “Digital Front Door” and Why It Matters

In our “new normal” spurred by COVID-19,patients are accessing healthcare and engaging with providersin ways that seemed far-fetched only months ago....

by

October 21, 2020
Insights
Planning to Pay: Encouraging Payment Plan Adoption Through Experimentation

This is part 5 in the Cedar blog series “Cracking the millennial mindset.” Click to readpart 1,part 2,part 3orpart 4.As you may haveheard, I’m a plann...

by

September 22, 2020
Cedar Updates
Cedarians in (Zoom) Cafes Getting Coffee: Kayla Armstrong, Solutions Architect (turned Product Manager)

Autumn is in the air and whether you are still very much in a socially-distanced bubble or back to regular (yet masked) outings with friends over bubb...

by

September 15, 2020
Insights
Five Ways to Earn Trust From an FBI Hostage Negotiator

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

by

September 10, 2020
Insights
Engaged Patients, Stronger Brand: Lessons for Health Systems From the Best of Consumer Marketing

Think about the last time you received a bill from your healthcare provider. Chances are, you probably forgot about it—and may have even accidentally...

by

September 2, 2020
Cedar Updates
Cedar Named One of the Top 100 Digital Health Companies, Top 10 EHR Advance Companies by UCSF

UCSF announced today that Cedar has been named a quarterfinalist for the2020 UCSF Digital Health Awards. Out of over 750 global submissions, an indepe...

by

August 28, 2020
Cedar Updates
Cedar Named to CB Insights’ Digital Health 150 For the Second Year in a Row

CB Insights’ announced today that Cedar has been named to the Digital Health 150—an annual ranking of the most promising startups in healthcare—for th...

by

August 13, 2020
Cedar Updates
Cedar Co-Founder and CEO Florian Otto Selected as One of Crain’s New York Business 2020 Notable in Healthcare

Crain’s New York Business announced today that our Co-Founder and CEO Florian Otto, MD, PhD was named to its annual Notable in Health Care list.This y...

by

August 11, 2020
Insights
How to Use Behavioral Archetypes for Personalized Experimentation

This is part 4 in the Cedar blog series “Cracking the millennial mindset.” Click to readpart 1,part 2orpart 3.I consider myself to be a very data-driv...

by

August 4, 2020
Cedar Updates
Introducing The Patient Experience Studio at Cedar

At Cedar, we’re improving the financial and administrative experience for patients, offering consumer-centric, digital engagement from pre-visit check...

by

July 21, 2020
Cedar Updates
Cedarians in (Zoom) Cafes Getting Coffee: Trey Brademan, Integration Support Lead

Cedar employees may still be working remotely, but that doesn’t stop us from connecting over coffee (or bubble tea!) and dreaming of the days when our...

by

July 15, 2020
Insights
Confessions of a Planner: How Behavioral Archetypes Guide Our Approach to Medical Bills

This is part 3 in the Cedar blog series “Cracking the millennial mindset.” Click to readpart 1andpart 2.If you know me, you know I’m a planner. I keep...

by

July 8, 2020
Cedar Updates
Why COVID-19 Highlights the Urgent Need to Humanize and Modernize the Patient Financial Experience

Even before COVID-19 struck in the US, patients were frequently struggling with the confusing, opaque process of dealing with medical bills. Now,with...

by

June 30, 2020
Cedar Updates
Case Study: How Crystal Run Healthcare Doubled Payments and Achieved 96% Patient Satisfaction

Crystal Run Healthcare, a leading provider of healthcare services in the Hudson Valley and Catskill regions of New York, partnered with Cedar to moder...

by

June 25, 2020
Cedar Updates
Cedar Raises $102M to Catalyze the Next-Gen Patient Financial Experience

Few things today conjure a more immediate negative reaction from Americans than the topic of medical bills. Once we finish lamenting on the strikinggr...

by

June 22, 2020
Insights
Five Must-Ask Questions to Identify Best-in-Breed Digital Health Solutions

Unlocking the Digital Front Dooris a three-part blog series that explores how health systems can deliver meaningful digital patient experiences by cho...

by

June 9, 2020
Insights
From Hostage Negotiation to Payment Plans: what an FBI Expert Taught us About Trust

This is part 2 in the Cedar blog series “Cracking the Millennial Mindset.” To read part 1, clickhere.As recently mentioned inpart 1, our product desig...

by

May 27, 2020
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