Introducing a More Engaging Patient Experience in Cedar Pay

For tens of thousands of patients across the United States, Cedar Pay is where medical bills get resolved every week. Instead of having to wrestle with confusing paper statements, inflexible payment options and aggressive collection tactics, patients get a remarkably simple bill pay experience that feels convenient, transparent and personalized.

It’s progress, but we know there’s more we can do to improve the patient experience.

The need for patient-centric billing has never been more important. 12.6 million Americans are still out of work due to COVID-19 and it’s estimated that more could lose their employer-based health insurance by the end of the year.

At Cedar, we’ve always theorized that patients want to pay their bills, and if we made it easier for them to interact and self-serve, they would. While understandably some people cannot afford healthcare expenses, we believe that enabling a more engaging, compassionate experience can help guide these patients toward alternative forms of resolution beyond payment in full – interest-free payment plans, discounts and denials messaging being just a few examples.

Every patient—no matter who they are, what their financial situation is or how they prefer to engage – should be able to take advantage of our platform to achieve the best possible outcomes. That’s why we’re incredibly excited to release a refresh of the Cedar Pay patient experience.

Head here to learn how Cedar designed a more engaging patient experience for all.

Amy Stillman is Head of Design at Cedar. Amy has over 10 years of experience leading creative design teams to craft hyper-personalized, human-centered products, helping brands like Procter & Gamble, Verizon and Goldman Sachs.