Introducing The Patient Experience Studio at Cedar

At Cedar, we’re improving the financial and administrative experience for patients, offering consumer-centric, digital engagement from pre-visit check-in through post-visit billing. Our Design and Data Science teams believe that doing so requires a deep understanding of the “What” and the “Why” of the patient experience. The “What” is the output of our analytics, custom analyses and explanatory models, and the “Why” focuses on identifying the relevant emotions and subconscious behavior by listening and understanding what patients have to say about their own experiences. Collaborating between our expertise areas allows us to build hypotheses to improve our product, design thoughtful features and deliver experiences that we continuously improve through experimentation.

To share our deeper insights and go into more depth about our methodology on this journey, we’ve launched a Medium blog—The Patient Experience Studio at Cedar. Follow along on Medium for a look behind-the-scenes at what really goes into designing experiments, how we keep the patient front-and-center in everything we do, and the processes and ethics that guide all our decisions. Join us on our journey to build a better patient experience together.

Yohann Smadja, VP, Head of Data Science at Cedar

Yohann Smadja is Head of Data Science at Cedar. Yohann brings more than 10 years of data and finance experience to Cedar. Previous roles include Chief Data Scientist at Live XYZ and Director of FX Electronic Trading at Natixis. Yohann holds an MS from Harvard University and an ME from ENSAE ParisTech.

Amy Stillman, VP, Head of Design at Cedar

Amy Stillman is a Head of Design at Cedar. Amy has over 10 years of experience leading creative design teams to craft hyper-personalized, human-centered products, helping brands like Procter & Gamble, Verizon and Goldman Sachs.