Blog

Blog
Self-Pay Collections: Why They Matter and What “Good” Looks Like

Self-pay collections are the process that healthcare providers use to collect payment directly from patients for services not covered by insurance or other third-party payer

by Ben Kraus

February 18, 2026
Blog
AI for Reducing Patient Billing Confusion: An Engineer’s Perspective

Most patient billing problems don’t start with errors. They start with confusion.Confusion over why you’re receiving a $287 bill two months after payi...

by Ben Kraus

January 23, 2026
Blog
Medicaid Enrollment Automation: What’s Working for Providers

Medicaid enrollment automation is having a moment. Not just for its potential to reduce administrative work, but because it’s helping catch the patien...

by Ben Kraus

February 18, 2026

All Posts

Insights
Patient Responsibility is Shifting in 2025—Revenue Cycle Needs a New Playbook

Getthe full analysis to see which patients provider financial assistance programs might be missing and actionable strategies for revenue cycle teams t...

by

February 26, 2025
Insights
Healthcare’s Affordability Crisis: The Patients Behind the Numbers

In spring 2022, I gave birth to my first child. For the first time in my professional life, I was taking months off work, and I was excited to give my...

by

February 11, 2025
Insights
The Payment Plan Paradox: When More Patient AR is Actually a Good Thing

Every day, healthcare providers extend credit to people they don’t know. They do it without collateral or credit history. What’s more, they’re allowin...

by

February 4, 2025
Insights
We Are Facing a Crisis in Healthcare Affordability, but It’s Not for the Reasons You May Think

One theme that has recently gripped many of us working in healthcare is the boiling over of consumer frustration regarding healthcare affordability. F...

by

January 13, 2025
Insights
Technical Difficulties: Protecting Patient Financial Experiences Against IT Outages

The Change Healthcare cyberattack sent shockwaves through U.S. healthcare, grinding critical operations to a halt and severelystraining cash flows. Wh...

by

December 11, 2024
Insights
HFMA Research: How Did Healthcare End Up Harming the Patients It’s Meant to Heal?

Tension between providers and payers is nothing new in healthcare. What’s alarming, though, is the extent to which this conflict has permeated the cor...

by

November 19, 2024
Insights
Spot These Early Signals of Declining Patient Payments–and Reverse the Trend NOW

Have a sneaking suspicion that patient payments are about to decline?You’re not alone.Seasonal trendsshow that patient payments tend to peak in the fi...

by

August 1, 2024
Insights
An RCM Leader’s Playbook for Increasing Cash on Hand

From cyberattacks to market fluctuation, healthcare can be a volatile industry. And withoperating margins still low, having cash on hand is imperative...

by

May 13, 2024
Insights
What Revenue Cycle Leaders Should Know About Patient Payment Seasonality in Q2 2024

Let’s face it, patients are the fastest growing payer in a healthcare organization’s book of business. With theuptickin enrollment in high-deductible...

by

May 9, 2024
Insights
No Calls, Just Clicks: 5 Ways to Level Up Digital Self-Service in 2024

Explorehow Cedar empowers patients to do more themselves“Do more with the less!” This request is nothing new for revenue cycle teams. But with hospita...

by

April 17, 2024
Engineering
Large Language Models for Personalized Healthcare Billing Support

We at Cedar believe that one of the most frustrating issues being faced by hundreds of millions of people in the US can and should be better: making s...

by

January 17, 2024
Insights
Why Aren’t Patients Using Financial Aid? We Asked 1,200 Consumers to Find Out.

Introducing Cedar’sAffordability Navigator: Connect patients with Medicaid enrollment, outside funds and self-service tools so they can affordably pur...

by

November 30, 2023
Cedar Updates
Medicaid Enrollment Should Be Simple. With Affordability Navigator, It Now Is.

IntroducingCedar’s Affordability Navigator: Connect patients with Medicaid enrollment, outside funds and self-service tools so they can affordably pur...

by

November 8, 2023
Insights
Confusing Bills and EOBs Aren’t Just a Pain for Consumers. They’re Also Bad for Business.

Cedar surveyed 1,200 consumers and it’s clear they want to pay their healthcare debts. But their bills are unaffordable, the process is needlessly com...

by

October 12, 2023
Insights
Study: Dysfunctional Patient Billing Is Making Consumers Sicker

Cedar surveyed 1,200 consumers and it’s clear they want to pay their healthcare debts. But their bills are unaffordable, the process is needlessly com...

by

September 20, 2023
Insights
Three Keys to a Successful Payer-Provider Relationship

The relationship between healthcare providers and payers traditionally gets cast in a negative light, full of conflicting interests, tensions, misconc...

by

September 15, 2023
Insights
How Highmark and Allegheny Health Network Got Ahead of Patient Billing Issues and Cut Support Volume

For too long, healthcare has placed the burden of patient billing on providers alone. This series explores how Cedar’s ecosystem partners—providers, p...

by

July 13, 2023
Insights
How Highmark and Allegheny Health Network Tapped Into HSA/FSA Funds to Drive Patient Payments

For too long, healthcare has placed the burden of patient billing on providers alone. This series explores how Cedar’s ecosystem partners—providers, p...

by

June 22, 2023
Insights
A Superior Experience—Before and After Care: Q&A with RCM Leaders at Advanced Dermatology and Cosmetic Surgery

With rising out-of-pocket spending and growing consumer demands, digital patient financial engagement is a crucial component within the modern revenue...

by

June 14, 2023
Insights
Consumer Engagement Must Evolve Post-Medicaid Unwinding. Here’s Why.

As states unwind pandemic-era continuous enrollment protections, up to15 million Americansmay soon lose Medicaid coverage.That means many of the poore...

by

June 12, 2023
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