Insights

Insights
New Study Finds That While Top U.S. Health Systems are Prioritizing the Patient Financial Experience, Many Challenges remain

Despite rising healthcare costs for patients, the end-to-end user experience lags far behind consumer expectations even aslegislative requirementsheig...

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August 12, 2019
Insights
Nearly 60% of Consumers Have Delayed Care Due to COVID-19. What Will Help Them Re-engage With Care?

This is the second in a three-part blog series highlighting key findings from the Cedar-commissioned2020 Healthcare Consumer Studyconducted by Forrest...

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December 17, 2020
Insights
Medication Assistance Isn’t Reaching the Patients Who Need It—These Insights Reveal Why

Healthcare is often compared to industries that digitized years ago—banking, travel, retail. And while there’s plenty healthcare can learn from their...

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July 24, 2025
Insights
Medicaid Enrollment Automation: What’s Working for Providers

Medicaid enrollment automation is having a moment. Not just for its potential to reduce administrative work, but because it’s helping catch the patien...

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January 13, 2026
Insights
Medical Menus: How Pricing Psychology Impacts Healthcare Consumers

In 1932, you could get a gallon of gas for a dime. That same year, the U.S. government introduced a fuel tax to raise revenue during the Great Depress...

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March 23, 2022
Insights
Medicaid DSH Cuts Are Here: What Safety-Net Hospitals Can Do to Protect Cash Flow Today

After more than a decade of delays, Medicaid Disproportionate Share Hospital (DSH) payment cuts finally took effect in October 1, 2025. TheOne Big Bea...

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October 1, 2025
Insights
Leading With Resilience and Empathy During a Public Health Crisis

On December 15, Cedar hosted a special panel discussion with four women leaders in revenue cycle management who highlighted their approach to resilien...

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December 21, 2020
Insights
It’s Not About Forgetfulness: Six Reasons Why a Patient “No-Shows”

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

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December 1, 2022
Insights
Justin’s Story: Bad Billing Processes Can Make Recovery Harder.

In the wake of a serious injury, it’s a given that patients need to devote enormous time and attention to recovery. Unfortunately, confusing and outda...

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January 24, 2019
Insights
It’s 2020. Healthcare is Changing Fast—Are You?

Welcome to 2020. Healthcare (and the key priorities for today’s revenue cycle leadership) are changing fast—is your organization adapting to key trend...

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January 1, 2020
Insights
Is Apple Ready to Bite Into Medical Billing? Hear What the Experts Have to Say

Having already moved into health technology and financial services, Apple’s next big opportunity may be in medical billing, experts toldCNBC. But as Cedar CEO Florian Otto questions, is Apple prepared

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March 25, 2019
Insights
Introducing a More Engaging Patient Experience in Cedar Pay

For tens of thousands of patients across the United States,Cedar Payis where medical bills get resolved every week. Instead of having to wrestle with...

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October 27, 2020
Insights
Infographic: Surprise Billing, by the Numbers

Some surprises are delightful—your birthday, for instance. Others, however, can result in the worst kind of shock and even prove ruinous.Surprise bill...

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March 31, 2022
Insights
Infographic: 4 Simple Patient Billing Experiments That Boosted Patient Engagement

A few years ago, Amazon made a small change that had a huge impact on ROI. Once the company moved credit card offers from the homepage to the shopping...

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June 29, 2022
Insights
If EHRs Were the Answer to Patient Billing, They’d Know What They’re Billing Patients

I’ve built my career in healthcare and tech. I’ve worked with most of the U.S. News top health systems (and some of the worst, according to CMS). I sp...

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April 1, 2025
Insights
Industry Voices: The Rx for Improved Patient Billing Experiences

As more of the financial burden falls to patients with rising costs and an increase in high-deductible health plans, studies show that consumers acros...

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August 30, 2019
Insights
Improve Patient Engagement With These 3 Data-Driven Best Practices

From a consumer point of view, the healthcare industry leaves a lot to be desired. On top of worrying about care, patients often have to navigate anti...

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April 7, 2022
Insights
I Asked 13 Healthcare Experts For 2026 Predictions—Here Are the Hottest Takes

Every year, healthcare leaders engage in forecasting — often cautiously, sometimes conservatively. This year, I wanted to understand what experts real...

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January 9, 2026
Insights
How Highmark and Allegheny Health Network Got Ahead of Patient Billing Issues and Cut Support Volume

For too long, healthcare has placed the burden of patient billing on providers alone. This series explores how Cedar’s ecosystem partners—providers, p...

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July 13, 2023
Insights
How to Use Behavioral Archetypes for Personalized Experimentation

This is part 4 in the Cedar blog series “Cracking the millennial mindset.” Click to readpart 1,part 2orpart 3.I consider myself to be a very data-driv...

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August 4, 2020
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