Insights

Insights
A Superior Experience—Before and After Care: Q&A with RCM Leaders at Advanced Dermatology and Cosmetic Surgery

With rising out-of-pocket spending and growing consumer demands, digital patient financial engagement is a crucial component within the modern revenue...

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June 14, 2023
Insights
How Highmark and Allegheny Health Network Tapped Into HSA/FSA Funds to Drive Patient Payments

For too long, healthcare has placed the burden of patient billing on providers alone. This series explores how Cedar’s ecosystem partners—providers, p...

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June 22, 2023
Insights
How Highmark and Allegheny Health Network Got Ahead of Patient Billing Issues and Cut Support Volume

For too long, healthcare has placed the burden of patient billing on providers alone. This series explores how Cedar’s ecosystem partners—providers, p...

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July 13, 2023
Insights
Three Keys to a Successful Payer-Provider Relationship

The relationship between healthcare providers and payers traditionally gets cast in a negative light, full of conflicting interests, tensions, misconc...

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September 15, 2023
Insights
Study: Dysfunctional Patient Billing Is Making Consumers Sicker

Cedar surveyed 1,200 consumers and it’s clear they want to pay their healthcare debts. But their bills are unaffordable, the process is needlessly com...

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September 20, 2023
Insights
Confusing Bills and EOBs Aren’t Just a Pain for Consumers. They’re Also Bad for Business.

Cedar surveyed 1,200 consumers and it’s clear they want to pay their healthcare debts. But their bills are unaffordable, the process is needlessly com...

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October 12, 2023
Insights
Why Aren’t Patients Using Financial Aid? We Asked 1,200 Consumers to Find Out.

Introducing Cedar’sAffordability Navigator: Connect patients with Medicaid enrollment, outside funds and self-service tools so they can affordably pur...

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November 30, 2023
Insights
No Calls, Just Clicks: 5 Ways to Level Up Digital Self-Service in 2024

Explorehow Cedar empowers patients to do more themselves“Do more with the less!” This request is nothing new for revenue cycle teams. But with hospita...

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April 17, 2024
Insights
What Revenue Cycle Leaders Should Know About Patient Payment Seasonality in Q2 2024

Let’s face it, patients are the fastest growing payer in a healthcare organization’s book of business. With theuptickin enrollment in high-deductible...

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May 9, 2024
Insights
Spot These Early Signals of Declining Patient Payments–and Reverse the Trend NOW

Have a sneaking suspicion that patient payments are about to decline?You’re not alone.Seasonal trendsshow that patient payments tend to peak in the fi...

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August 1, 2024
Insights
An RCM Leader’s Playbook for Increasing Cash on Hand

From cyberattacks to market fluctuation, healthcare can be a volatile industry. And withoperating margins still low, having cash on hand is imperative...

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May 13, 2024
Insights
HFMA Research: How Did Healthcare End Up Harming the Patients It’s Meant to Heal?

Tension between providers and payers is nothing new in healthcare. What’s alarming, though, is the extent to which this conflict has permeated the cor...

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November 19, 2024
Insights
Technical Difficulties: Protecting Patient Financial Experiences Against IT Outages

The Change Healthcare cyberattack sent shockwaves through U.S. healthcare, grinding critical operations to a halt and severelystraining cash flows. Wh...

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December 11, 2024
Insights
Healthcare’s Affordability Crisis: The Patients Behind the Numbers

In spring 2022, I gave birth to my first child. For the first time in my professional life, I was taking months off work, and I was excited to give my...

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February 11, 2025
Insights
The Payment Plan Paradox: When More Patient AR is Actually a Good Thing

Every day, healthcare providers extend credit to people they don’t know. They do it without collateral or credit history. What’s more, they’re allowin...

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February 4, 2025
Insights
We Are Facing a Crisis in Healthcare Affordability, but It’s Not for the Reasons You May Think

One theme that has recently gripped many of us working in healthcare is the boiling over of consumer frustration regarding healthcare affordability. F...

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January 13, 2025
Insights
If EHRs Were the Answer to Patient Billing, They’d Know What They’re Billing Patients

I’ve built my career in healthcare and tech. I’ve worked with most of the U.S. News top health systems (and some of the worst, according to CMS). I sp...

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April 1, 2025
Insights
What We Learned from 4,000 Hospital Billing Calls (and How AI Can Help Automate Them)

Calling the hospital billing office might be one of the most stressful consumer experiences people are still forced to endure. By then, they’ve waited...

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March 28, 2025
Insights
Patient Responsibility is Shifting in 2025—Revenue Cycle Needs a New Playbook

Getthe full analysis to see which patients provider financial assistance programs might be missing and actionable strategies for revenue cycle teams t...

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February 26, 2025
Insights
Why Voice AI, Not Chatbots, Is Healthcare’s Answer to Patient Billing Support Costs

When you think of AI in customer service, you probably think of chat. After all, who hasn’t used a chatbot to change a flight or return a pair of shoe...

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May 5, 2025
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