Now more than ever, U.S. patients pay unprecedented amounts of out-of-pocket medical costs, with no end in sight. High deductible plans are trending—t...

If you were to blindfold a dozen patients with health savings accounts (HSAs) and ask them what their current balance is and how exactly they can use...

It’s 2019. Yet, from how they schedule an appointment to how they pay their bills, patients are feeling more frustrated with their healthcare experien...

For five years, a New York gig worker went without coverage. Inconsistent jobs and unpredictable income kept insurance out of reach, so he skipped car...

In the 1970s, Tootsie Roll posed one of the biggest consumer questions of the 20th century: How many licks does it take to get to the center of a Toot...

For too long, healthcare has placed the burden of patient billing on providers alone. This series explores how Cedar’s ecosystem partners—providers, p...

Three years ago, I got hit by a car while riding my bicycle. Luckily, I (and my bike!) was okay, with only a fractured fibula and some bent spokes to...

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

While healthcare providers face daunting, long-term challenges like value-based care and population health management, it is imperative they don’t los...

In spring 2022, I gave birth to my first child. For the first time in my professional life, I was taking months off work, and I was excited to give my...

This is part 2 in the Cedar blog series “Cracking the Millennial Mindset.” To read part 1, clickhere.As recently mentioned inpart 1, our product desig...

Tension between providers and payers is nothing new in healthcare. What’s alarming, though, is the extent to which this conflict has permeated the cor...

When thinking about all of the issues that surround the patient financial experience—confusion, administrative waste, overpayments, etc.—it’s impossib...

COVID-19 has heightened the need to minimize physical interaction and facilitate contactless engagement, massively accelerating innovation roadmaps an...

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

Unlocking the Digital Front Dooris a three-part blog series that explores how health systems can deliver meaningful digital patient experiences by cho...

Think about the last time you received a bill from your healthcare provider. Chances are, you probably forgot about it—and may have even accidentally...

In the healthcare journey, ideal outcomes for both patients and providers are based on trust. Mutual trust—which is built over time—is a critical elem...

This is part 3 in the Cedar blog series “Cracking the millennial mindset.” Click to readpart 1andpart 2.If you know me, you know I’m a planner. I keep...

Hospitals, including many nonprofits, are routinely taking patients to court over unpaid medical bills, per recent reports fromNPR,ProPublicaandThe Wa...