COVID-19 has heightened the need to minimize physical interaction and facilitate contactless engagement, massively accelerating innovation roadmaps an...

When patient portals emerged in healthcare close to 20 years ago, they revolutionized the patient experience, giving unprecedented on-demand access to...

Four years ago, we founded Cedar with the belief that we could meaningfully improve the patient financial experience. And 2020 has made our mission mo...

When it comes to the future of healthcare, meeting (and exceeding) consumer preferences around digital experiences is no longer optional for competiti...

This is the second in a three-part blog series highlighting key findings from the Cedar-commissioned2020 Healthcare Consumer Studyconducted by Forrest...

On December 15, Cedar hosted a special panel discussion with four women leaders in revenue cycle management who highlighted their approach to resilien...

This is the third in a three-part blog series highlighting key findings from the Cedar-commissioned 2020 Healthcare Consumer Study conducted by Forres...

Unlocking the Digital Front Dooris a three-part blog series that explores how health systems can deliver meaningful digital patient experiences by cho...

In 2019, millennialssurpassedbaby boomers as the largest adult generation in the U.S., encompassing over 72 million people. Consequently, their relati...

Despite the promise of business value, many healthcare organizations are slow to adopt digital transformation. Busy (and often overwhelmed) healthcare...

Ever wonder why most consumers are compelled to use Google over Yahoo? Or drawn to keep clicking on Amazon? Because they have data scientists, designe...

In the healthcare journey, ideal outcomes for both patients and providers are based on trust. Mutual trust—which is built over time—is a critical elem...

In the 1970s, Tootsie Roll posed one of the biggest consumer questions of the 20th century: How many licks does it take to get to the center of a Toot...

It’s happened to nearly every consumer. You start shopping online, add a couple items in your cart, then get sidetracked and leave the site. Hours lat...

This is the first in a three-part blog series covering some of the main trends in Cedar’s 2021 Healthcare Consumer Experience Study.To read the full s...

Healthcare was truly at the center of our news in 2021. It seemed to work its way into almost every headline, story and social post that we came acros...

Surprise billing is a nightmare for consumers—nearly halfof U.S. adults say worrying about an unexpected medical bill keeps them from seeking care.Ent...

This is the second in a three-part blog series covering some of the main trends in Cedar’s 2021 Healthcare Consumer Experience Study.To read the full...

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

The dreaded no-show is the ultimate health system opportunity cost because it wastes time, energy and resources. Historically, no-shows have been cost...