One theme that has recently gripped many of us working in healthcare is the boiling over of consumer frustration regarding healthcare affordability. F...

Ever wonder why most consumers are compelled to use Google over Yahoo? Or drawn to keep clicking on Amazon? Because they have data scientists, designe...

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

This article is part 3 of our Big Bills series, which focuses on how providers can decrease the burden of large healthcare bills. Click to readpart 1a...

Unlocking the Digital Front Dooris a three-part blog series that explores how health systems can deliver meaningful digital patient experiences by cho...

This article is part 1 of our Big Bills series, which focuses on how providers can decrease the burden of large healthcare bills.It was originally pub...

Healthcare consumers expect a simplified, convenient, andmodernpatient financial experience. Provider organizationslack the alignmentneeded across fun...

The relationship between healthcare providers and payers traditionally gets cast in a negative light, full of conflicting interests, tensions, misconc...

In our “new normal” spurred by COVID-19,patients are accessing healthcare and engaging with providersin ways that seemed far-fetched only months ago....

Hospitals, health systems, medical groups and other provider organizations are currently confronting the massivefinancial falloutof COVID-19. The loss...

While the U.S. has not yet reached thepeakof its COVID-19 medical crisis, hospitals and other healthcare providers are already reeling from the negati...

While high-deductible health plans and increased out-of-pocket costs are the new American reality, physicians struggle to collect payments and maintai...

This is the third in a three-part blog series highlighting key findings from the Cedar-commissioned 2020 Healthcare Consumer Study conducted by Forres...

When patient portals emerged in healthcare close to 20 years ago, they revolutionized the patient experience, giving unprecedented on-demand access to...

Most can relate to this experience: you receive what appears to be a bill in the mail for a “recent” care visit, only to realize it’s an Explanation o...

The best designs often seem simple and obvious. Consider Apple’s iPhone: Switching to the new iPhone is seamless and delightful because it remembers y...

Since the No Surprises Act went into effect January 1, 2022, the rollout has been full of surprises. As healthcare organizations attempt to interpret...

This is the second in a three-part blog series covering some of the main trends in Cedar’s 2021 Healthcare Consumer Experience Study.To read the full...

Healthcare was truly at the center of our news in 2021. It seemed to work its way into almost every headline, story and social post that we came acros...

The Change Healthcare cyberattack sent shockwaves through U.S. healthcare, grinding critical operations to a halt and severelystraining cash flows. Wh...