Insights

Insights
The Good Business of Good Design: The Art and Science Behind Cedar’s Next-Gen Patient-First UI

The best designs often seem simple and obvious. Consider Apple’s iPhone: Switching to the new iPhone is seamless and delightful because it remembers y...

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December 4, 2019
Insights
Access to Patients Hinges on Access to Your Prices

The public debate around healthcare price transparency came to a head when the Centers for Medicare and Medicaid (CMS) issued itsfinal rulefor hospita...

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December 11, 2019
Insights
Providers Don’t Have to Sacrifice Patient Satisfaction to Increase Collections—Here’s Why

Gone are the days when patient billing was primarily a back office process between healthcare providers and payers. With patients now shouldering more...

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January 27, 2020
Insights
Countdown to CMS Price Transparency—Is Your Organization Ready?

A new price transparency rule from CMS intended to lower healthcare costs by enabling consumers to proactively shop for care will go into effect in le...

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February 18, 2020
Insights
Succeeding in Health-Tech: A Conversation With Julie Yoo

Julie Yoo, whose career has taken her from healthcare technology entrepreneur to venture capitalist, recently stopped by Cedar to share hard-won lesso...

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February 12, 2020
Insights
COVID-19: An Open Letter From Cedar’s CEO

Cedar’s true north is to improve the patient financial experience. This mission is at the heart of everything we do and is what drives us to come to w...

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March 19, 2020
Insights
Optimize Your EHR investment While Improving the Patient Experience Through Digital Health Solutions

Unlocking the Digital Front Dooris a three-part blog series that explores how health systems can deliver meaningful digital patient experiences by cho...

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May 18, 2020
Insights
Special Briefing: VA Secretary Dr. David Shulkin on Hospital and Financial Preparedness During COVID-19

“Pandemics have a way of changing the world. So what we’re seeing now is really something that is going to impact us for the rest of our lives,” accor...

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April 2, 2020
Insights
The Price of This Pandemic: COVID-19 Financial Fallout and how Healthcare Finance Leaders can repare

While the U.S. has not yet reached thepeakof its COVID-19 medical crisis, hospitals and other healthcare providers are already reeling from the negati...

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April 8, 2020
Insights
The Ultimate Piece of Pandemic Advice for Healthcare Finance Leaders: ‘Document, Document, Document’

Hospitals, health systems, medical groups and other provider organizations are currently confronting the massivefinancial falloutof COVID-19. The loss...

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April 14, 2020
Insights
How Deep Behavioral Research Informs Optimized Patient Engagement

Three years ago, I got hit by a car while riding my bicycle. Luckily, I (and my bike!) was okay, with only a fractured fibula and some bent spokes to...

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May 26, 2020
Insights
From Hostage Negotiation to Payment Plans: what an FBI Expert Taught us About Trust

This is part 2 in the Cedar blog series “Cracking the Millennial Mindset.” To read part 1, clickhere.As recently mentioned inpart 1, our product desig...

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May 27, 2020
Insights
Confessions of a Planner: How Behavioral Archetypes Guide Our Approach to Medical Bills

This is part 3 in the Cedar blog series “Cracking the millennial mindset.” Click to readpart 1andpart 2.If you know me, you know I’m a planner. I keep...

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July 8, 2020
Insights
Five Must-Ask Questions to Identify Best-in-Breed Digital Health Solutions

Unlocking the Digital Front Dooris a three-part blog series that explores how health systems can deliver meaningful digital patient experiences by cho...

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June 9, 2020
Insights
How to Use Behavioral Archetypes for Personalized Experimentation

This is part 4 in the Cedar blog series “Cracking the millennial mindset.” Click to readpart 1,part 2orpart 3.I consider myself to be a very data-driv...

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August 4, 2020
Insights
Planning to Pay: Encouraging Payment Plan Adoption Through Experimentation

This is part 5 in the Cedar blog series “Cracking the millennial mindset.” Click to readpart 1,part 2,part 3orpart 4.As you may haveheard, I’m a plann...

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September 22, 2020
Insights
Five Ways to Earn Trust From an FBI Hostage Negotiator

This blog post was originally published onThe Patient Experience Studio on Medium, where Cedar’s Product Design and Data Science teams share a behind-...

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September 10, 2020
Insights
Engaged Patients, Stronger Brand: Lessons for Health Systems From the Best of Consumer Marketing

Think about the last time you received a bill from your healthcare provider. Chances are, you probably forgot about it—and may have even accidentally...

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September 2, 2020
Insights
The “Digital Front Door” and Why It Matters

In our “new normal” spurred by COVID-19,patients are accessing healthcare and engaging with providersin ways that seemed far-fetched only months ago....

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October 21, 2020
Insights
Introducing a More Engaging Patient Experience in Cedar Pay

For tens of thousands of patients across the United States,Cedar Payis where medical bills get resolved every week. Instead of having to wrestle with...

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October 27, 2020
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