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Self-Pay Collections: Why They Matter and What “Good” Looks Like

Self-pay collections are the process that healthcare providers use to collect payment directly from patients for services not covered by insurance or other third-party payer

by Ben Kraus

February 27, 2026
Blog
AI for Reducing Patient Billing Confusion: An Engineer’s Perspective

Most patient billing problems don’t start with errors. They start with confusion.Confusion over why you’re receiving a $287 bill two months after payi...

by Ben Kraus

February 26, 2026
Blog
Medicaid Enrollment Automation: What’s Working for Providers

Medicaid enrollment automation is having a moment. Not just for its potential to reduce administrative work, but because it’s helping catch the patien...

by Ben Kraus

February 26, 2026

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Insights
Leading With Resilience and Empathy During a Public Health Crisis

On December 15, Cedar hosted a special panel discussion with four women leaders in revenue cycle management who highlighted their approach to resilien...

by

December 21, 2020
Cedar Updates
Axios Features Cedar in Health Care Payments Special: “Patients are getting a much better experience everywhere else, why not in healthcare?”

On Tuesday, December 8,Axioshosted “How We Pay for Health,” an online special addressing the future of health care payments. Broadcast on Facebook, Tw...

by

December 18, 2020
Insights
Nearly 60% of Consumers Have Delayed Care Due to COVID-19. What Will Help Them Re-engage With Care?

This is the second in a three-part blog series highlighting key findings from the Cedar-commissioned2020 Healthcare Consumer Studyconducted by Forrest...

by

December 17, 2020
Achieving Digital Health Outcomes at Scale: Cedar Talks With Dr. Jennifer Schneider, Former President of Livongo

by

December 16, 2020
Insights
Revisiting Compassionate Billing During COVID-19

Four years ago, we founded Cedar with the belief that we could meaningfully improve the patient financial experience. And 2020 has made our mission mo...

by

December 10, 2020
Study: Here's Why More People Are Switching Healthcare Providers Than Ever Before

by

December 8, 2020
Insights
Study: Here’s Why More People Are Switching Healthcare Providers Than Ever Before

When it comes to the future of healthcare, meeting (and exceeding) consumer preferences around digital experiences is no longer optional for competiti...

by

December 7, 2020
Cedar Updates
Giving Tuesday: Amplifying Our Mission With the Relaunch of Cedar Cares

At Cedar, our mission is to enable exceptional patient experiences to improve lives, foster engagement and transform U.S. healthcare. But as natural p...

by

December 1, 2020
Cedar Updates
Cedarians in (Zoom) Cafes Getting Coffee: Krysta Kucinski, Senior Technical Recruiter

Thanksgiving is just around the corner, and this year we are especially thankful for our rockstar lead technical recruiter—Krysta Kucinski! Take a bre...

by

November 23, 2020
Betting on Growth in Health & Biotech: Cedar Talks with Marc Andreessen & Scott Kupor of Andreessen Horowitz

by

November 20, 2020
Insights
Five Ways to Optimize Patient Portal Engagement

COVID-19 has heightened the need to minimize physical interaction and facilitate contactless engagement, massively accelerating innovation roadmaps an...

by

November 17, 2020
Insights
The Pitfalls of Modern Patient Portals—and How to Improve ROI

When patient portals emerged in healthcare close to 20 years ago, they revolutionized the patient experience, giving unprecedented on-demand access to...

by

November 9, 2020
The Art and Science of User Engagement: Cedar Talks with Kevin Systrom, Former CEO and Co-Founder of Instagram

by

October 30, 2020
Insights
Introducing a More Engaging Patient Experience in Cedar Pay

For tens of thousands of patients across the United States,Cedar Payis where medical bills get resolved every week. Instead of having to wrestle with...

by

October 27, 2020
Insights
The “Digital Front Door” and Why It Matters

In our “new normal” spurred by COVID-19,patients are accessing healthcare and engaging with providersin ways that seemed far-fetched only months ago....

by

October 21, 2020
How to Pandemic-Proof Your Startup: A Conversation With Healthcare Entrepreneurs

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October 15, 2020
The Future of Healthcare with Dr. Stephen Klasko of Thomas Jefferson University and Jefferson Health

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October 9, 2020
Health-Tech Leadership, Team Building and Innovation: Cedar Talks with Jay Desai of PatientPing

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October 2, 2020
Insights
Planning to Pay: Encouraging Payment Plan Adoption Through Experimentation

This is part 5 in the Cedar blog series “Cracking the millennial mindset.” Click to readpart 1,part 2,part 3orpart 4.As you may haveheard, I’m a plann...

by

September 22, 2020
Cedar Updates
Cedarians in (Zoom) Cafes Getting Coffee: Kayla Armstrong, Solutions Architect (turned Product Manager)

Autumn is in the air and whether you are still very much in a socially-distanced bubble or back to regular (yet masked) outings with friends over bubb...

by

September 15, 2020
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