The Source

Healthcare consumers expect a simplified, convenient, and modern patient financial experience. Provider organizations lack the alignment needed across functional areas to meet these demands.

The cost? Eroding patient loyalty.

Check out the infographic below to understand where healthcare providers are missing the mark on meeting consumer demands and how their patients are responding.

Want to dig deeper? Access the 2019 Healthcare Consumer Experience Study to uncover more insights on consumer expectations and tips on how to improve the digital and financial experience.