Cedar - Patient Help

Patient Help

Patient Help

Cedar technology allows hospitals, health systems, medical groups and insurers to better manage the financial and administrative experience for patients.

Patient Help

Cedar handles payment processing on behalf of your healthcare provider. As a result, credit card companies and financial institutions may display Cedar on your statement, as opposed to the name of your healthcare provider. Cedar does forward the name of the healthcare provider to your credit card company or financial institution. So, you may see the Cedar charge on your statement updated with your healthcare provider’s name a few days after it first appears on your statement.

Even though you may see Cedar’s name on your statement, your payment is passed directly to your healthcare provider. Cedar does not deduct any amount of your payment during processing.

No. Cedar does not charge patients fees to process any type of payment.

Yes. If you have additional questions about your bill please contact the healthcare provider from whom you received a bill.

All payment information is provided by the patient during the payment process. Cedar uses secure tokenization and encryption solutions to capture credit card, bank account, and other personal information. We never store or transmit unencrypted data.

Yes. Paying with Cedar is secure and compliant (we are HIPAA, HITRUST, and PCI compliant) so you can be sure that your personal data is always protected. More information on our security practices and policies can be found here: https://cedar.com/security-details/.

Each payment is accompanied by a receipt that can be delivered via email. The receipt is delivered at the time of payment and copies can be generated at any time by your healthcare provider. If you don’t recall the visit or provider the charge is associated with, we recommend checking your previous Explanation of Benefits (EOBs) from your insurance company.

It’s likely that this charge is from a physician staffing group. Healthcare providers sometimes partner with clinical services providers for physician staffing, and Cedar does handle payment processing on behalf of these groups. If you received care from one of these physicians, you will be billed by the staffing group.