Resources

Client stories, whitepapers and more

Client stories, whitepapers and more

Women in Healthcare IT: Leading the post-COVID digital transformation

Our panel of inspiring leaders in healthcare IT shared their perspectives on how providers can ensure their IT strategy aligns with an increasingly digital-first world on the heels of COVID-19. Watch now for insight into how healthcare organizations can keep pace with the rapid acceleration of digital health adoption, while also ensuring alignment with RCM goals.

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Cedar Talks with founder and CEO of Capsule, Eric Kinariwala

A pioneer in direct-to-consumer healthcare, Eric shared his insights into injecting more personality into healthcare institutions and reimagining the pharmacy for the digital and contactless delivery era.

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Upleveling your patient experience: The essential guide

When administrative processes and bills enter the healthcare journey, your patients are thinking like consumers. Download our guide to learn about technology solutions that can uplevel your innovation roadmap, help you engage patients through a consumer lens and ultimately, make your brand shine.

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Cedar Talks with America's first Chief Technology Office, Aneesh Chopra

An innovator at the intersection of healthcare and technology, Aneesh shares his insights into creating infrastructure and innovation, advancing healthcare interoperability and creating a more tech-savvy government.

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Exceeding patient expectations in the new normal

Since the onset of the COVID-19 pandemic, 40% more patients have switched providers over a poor digital experience. So how can providers exceed patient expectations in the new “normal” — and beyond? Watch the panel discussion for key insights into how leading providers can be more strategic when it comes to long-term digital engagement.

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Cedar Talks with founder and CEO of Affirm, Max Levchin

A leading innovator in the digital payments space, Max shares his insight into how COVID-19 has changed the payment landscape and the need to revolutionize consumer finance with radical transparency.

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Cracking the millennial mindset

By understanding different millennial behavior patterns, healthcare providers can better serve this unique patient population. Solving billing issues for millennials is a crucial component in improving the overall financial journey for all patients, in turn benefitting the hospitals, health systems and physician groups providing care.

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Cedar Talks with Vice Chair of the Clinton Foundation, Chelsea Clinton

An accomplished global health advocate and author, Chelsea Clinton serves as the Vice Chair of the Clinton Foundation. Watch the replay for her perspective on how the United States can prioritize public health both at home and abroad, including overcoming COVID-19 vaccine misinformation.

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Leading with resilience and empathy during a public health crisis

Watch the replay of the special panel featuring extraordinary women leaders in revenue cycle management.

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Cedar Talks with former Speaker of the U.S. House of Representatives, Paul Ryan

A longtime champion of healthcare reforms as a congressman and Speaker of the House, Mr. Ryan shared his perspective on strategies to reduce healthcare costs, improve consumer choice and bridge the gap between the public and private sectors to improve health outcomes.

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2020 Healthcare Consumer Experience Study

28% of consumers have switched or stopped going to a healthcare provider because of a poor digital experience, a 40% increase from 2019. Get the round-up of key insights and recommended approaches for how healthcare providers can rise to meet the heightened demands of today's consumers.

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Cedar Talks with co-founder of Peloton, Graham Stanton

An accomplished entrepreneur who helped build one of the world’s most successful digital fitness companies, Graham shared his insights on creating an engaged digital health community and using data to improve the customer experience.

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Whitepaper: Unlocking the digital front door

A bad billing experience can overshadow an otherwise effective digital front door strategy. Download our guide to optimizing your EHR to meaningfully engage and empower patients across all digital touchpoints

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Cedar Talks with former President of Livongo, Dr. Jennifer Schneider

A pioneer in using technology to improve health outcomes, Dr. Schneider steered Livongo through the largest consumer digital health IPO in history. Watch the replay for advice from her career journey, as well as her perspective on how to use digital health to improve chronic care management.

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E-book: 5 ways to earn trust from an FBI hostage negotiator

Cedar recently conducted an extensive research study with IDEO to better understand what drives the financial engagement behavior of millennial patients, including how people trust. Download our E-book on five ways to build trust with your patients.

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Cedar Talks with co-founder of Instagram, Kevin Systrom

A visionary who grew Instagram to over 1 billion users in just 8 years, Kevin Systrom joined Cedar Talks to share his lessons from scaling one of the top social media companies of the decade.

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The future of healthcare with Dr. Stephen Klasko

Hear firsthand from Dr. Klasko about Jefferson Health's efforts to transform healthcare from a "broken fragmented expensive inequitable sick care system” to a health assurance system where most care happens at home. Dr. Klasko has been a pioneer in using technology to build health assurance and equity – especially as we emerge from the Covid-19 crisis.

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How to pandemic-proof your startup: A conversation with healthcare entrepreneurs

Watch the discussion led by Business Insider's Lydia Ramsey Pflanzer where healthcare startup founders discuss the tough decisions they’ve made and how they are preparing differently for the future, including: Florian Otto (co-founder & CEO at Cedar), Matt McCambridge (co-founder & CEO at Eden Health) and Chirag Kulkarni (co-founder & CMO at Medly Pharmacy)

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Case study: Crystal Run Healthcare

Crystal Run Healthcare doubled collections and achieved 96% patient satisfaction with Cedar.

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Cedar Talks with co-founder & CEO of PatientPing, Jay Desai

Jay Desai, CEO and co-founder of PatientPing, joined Cedar Talks to share lessons from his journey as a healthcare innovator, post-pandemic predictions and how his organization aims to revolutionize connectivity in the patient experience.

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Patient-centricity through the pandemic with ChristianaCare CEO Janice Nevin

Hear firsthand from Dr. Janice Nevin about ChristianaCare's focus on enabling “radical convenience” for patients and how digital health initiatives have helped to serve more patients during the COVID-19 outbreak, as well as advice for health systems managing the financial fallout of the pandemic.

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Cedar Talks with One Medical and Galileo founder, Tom Lee, MD

Watch the on-demand interview with Tom Lee, MD, the CEO and visionary behind Galileo and One Medical. Learn firsthand about how Lee's organizations responded to COVID-19, his philosophy as a healthcare innovator and his predictions on the priorities for the patient experience in a post-pandemic world.

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COVID-19 special briefing: hospital and financial preparedness

Watch the briefing with former Secretary of Veterans Affairs and longtime hospital executive Dr. David Shulkin to understand how COVID-19 compares to previous pandemics, why hospitals may only make back 30% of lost revenue in the forthcoming government stimulus and how this virus is likely to change the world.

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Price transparency executive brief

CMS recently released a transformative price transparency rule for hospitals, requiring the disclosure of all standard rates for care (including negotiated rates) and the sharing of at least 300 “shoppable” services in a “consumer-friendly manner” by January 2021. Haven’t had time to read the 330+ page rule? Read the Executive Brief for everything you need to know.

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2019 Healthcare consumer study - executive summary

In partnership with Survata, Cedar commissioned the 2019 Healthcare Consumer Experience Study, a detailed independent study to identify the most important trends impacting the patient financial experience. Get the new report for insights on what patients value in the healthcare financial journey, as well as the impact of revenue cycle technology for provider organizations working to alleviate increasing consumer frustration.

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The Academy 2019 report: Optimizing the patient financial experience

In partnership with Cedar, the Health Management Academy (The Academy) conducted a series of quantitative and qualitative assessments with senior executives at leading health systems, collectively managing more than $89 billion in operating revenue, to identify priorities, strategies and challenges regarding the patient financial experience and provide a framework for a more consumer-centered approach. Get the guide for insider tips on creating a consumer-centric patient financial journey.

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Case study: Westmed Medical Group

Westmed Medical Group, a leading New York-based multispecialty practice, achieved incredible improvements in financial results and patient satisfaction in just 10 months working with Cedar.

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Whitepaper: How to deliver a consumer-focused billing experience

Want to increase collections without going to collections? Deliver a consumer-focused billing experience. Learn winning strategies for happier patients and a bigger bottom line by downloading our whitepaper.

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Infographic: Modern convenience pays, yet healthcare providers leave (lots of) money on the table. Find out why.

Convenience improves engagement and financials. By offering patients a clear and convenient way to pay for care, healthcare providers can reverse patient frustration and stop leaving money on the table.

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Infographic: Think your patients won't switch? Think again

The 2019 Healthcare consumer study revealed providers risk losing patients by not meeting consumer demands around the digital and financial experience. Read the infographic to get ahead of the risks.

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Infographic: Preparing for price transparency

The Centers for Medicare and Medicaid (CMS) price transparency rule for hospitals accentuates the need to empower consumers at each stage of the patient financial journey. Haven’t had time to read the rule? Download the infographic for a quick primer.

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Webinar: The personalization imperative

Watch this webinar to learn new ways to employ the most modern engagement strategies in patient billing.

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Webinar: CMS price transparency primer

Watch this webinar hosted with Becker’s Hospital Review for an executive primer on the new CMS price transparency rule and a deep-dive into how to meet the regulatory requirements in a modern, patient-centric way.

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Video: The Cedar difference - investor perspective

Cedar is putting patients first and providers in control. Watch the video to hear from our investors about Cedar’s purpose and core values.

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Video: Cedar summit 2019 recap

The 2019 Cedar summit brought together top healthcare leaders from across the country to explore the trends at the forefront of improving the patient financial experience. The signature event was dedicated to ensuring leading healthcare providers have the right strategy and technology to stay competitive in an increasingly digital, consumer-centric world. Watch the recap video for all the highlights.

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Video: Cedar takes action on diversity and inclusion

Everyone is a patient. To improve the patient experience, it's critical that we have a diverse and inclusive team. Watch the video to learn about how we approach D&I at Cedar.

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