Resources

Client stories, whitepapers and more

Client stories, whitepapers and more

E-book: 5 ways to earn trust from an FBI hostage negotiator

Cedar recently conducted an extensive research study with IDEO to better understand what drives the financial engagement behavior of millennial patients, including how people trust. Download our E-book on five ways to build trust with your patients.

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Case study: Crystal Run Healthcare

Crystal Run Healthcare doubled collections and achieved 96% patient satisfaction with Cedar.

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Patient-centricity through the pandemic with ChristianaCare CEO Janice Nevin

Hear firsthand from Dr. Janice Nevin about ChristianaCare's focus on enabling “radical convenience” for patients and how digital health initiatives have helped to serve more patients during the COVID-19 outbreak, as well as advice for health systems managing the financial fallout of the pandemic.

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Cedar Talks with One Medical and Galileo founder Tom Lee, MD

Watch the on-demand interview with Tom Lee, MD, the CEO and visionary behind Galileo and One Medical. Learn firsthand about how Lee's organizations responded to COVID-19, his philosophy as a healthcare innovator and his predictions on the priorities for the patient experience in a post-pandemic world.

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COVID-19 special briefing: hospital and financial preparedness

Watch the briefing with former Secretary of Veterans Affairs and longtime hospital executive Dr. David Shulkin to understand how COVID-19 compares to previous pandemics, why hospitals may only make back 30% of lost revenue in the forthcoming government stimulus and how this virus is likely to change the world.

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Price transparency executive brief

CMS recently released a transformative price transparency rule for hospitals, requiring the disclosure of all standard rates for care (including negotiated rates) and the sharing of at least 300 “shoppable” services in a “consumer-friendly manner” by January 2021. Haven’t had time to read the 330+ page rule? Read the Executive Brief for everything you need to know.

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2019 Healthcare consumer study - executive summary

In partnership with Survata, Cedar commissioned the 2019 Healthcare Consumer Experience Study, a detailed independent study to identify the most important trends impacting the patient financial experience. Get the new report for insights on what patients value in the healthcare financial journey, as well as the impact of revenue cycle technology for provider organizations working to alleviate increasing consumer frustration.

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2019 Healthcare consumer study - full results

Read the full results from the Cedar-Survata 2019 Healthcare consumer study, a detailed report surveying over 1600 consumers to analyze the top trends in patient financial experience.

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The Academy 2019 report: Optimizing the patient financial experience

In partnership with Cedar, the Health Management Academy (The Academy) conducted a series of quantitative and qualitative assessments with senior executives at leading health systems, collectively managing more than $89 billion in operating revenue, to identify priorities, strategies and challenges regarding the patient financial experience and provide a framework for a more consumer-centered approach. Get the guide for insider tips on creating a consumer-centric patient financial journey.

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Case study: Westmed Medical Group

Westmed Medical Group, a leading New York-based multispecialty practice, achieved incredible improvements in financial results and patient satisfaction in just 10 months working with Cedar.

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Whitepaper: How to deliver a consumer-focused billing experience

Want to increase collections without going to collections? Deliver a consumer-focused billing experience. Learn winning strategies for happier patients and a bigger bottom line by downloading our whitepaper.

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Infographic: Modern convenience pays, yet healthcare providers leave (lots of) money on the table. Find out why.

Convenience improves engagement and financials. By offering patients a clear and convenient way to pay for care, healthcare providers can reverse patient frustration and stop leaving money on the table.

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Infographic: Think your patients won't switch? Think again

The 2019 Healthcare consumer study revealed providers risk losing patients by not meeting consumer demands around the digital and financial experience. Read the infographic to get ahead of the risks.

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Infographic: Preparing for price transparency

The Centers for Medicare and Medicaid (CMS) price transparency rule for hospitals accentuates the need to empower consumers at each stage of the patient financial journey. Haven’t had time to read the rule? Download the infographic for a quick primer.

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Webinar: The personalization imperative

Watch this webinar to learn new ways to employ the most modern engagement strategies in patient billing.

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Webinar: CMS price transparency primer

Watch this webinar hosted with Becker’s Hospital Review for an executive primer on the new CMS price transparency rule and a deep-dive into how to meet the regulatory requirements in a modern, patient-centric way.

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Video: The Cedar difference - investor perspective

Cedar is putting patients first and providers in control. Watch the video to hear from our investors about Cedar’s purpose and core values.

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Video: Cedar summit 2019 recap

The 2019 Cedar summit brought together top healthcare leaders from across the country to explore the trends at the forefront of improving the patient financial experience. The signature event was dedicated to ensuring leading healthcare providers have the right strategy and technology to stay competitive in an increasingly digital, consumer-centric world. Watch the recap video for all the highlights.

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Video: Cedar takes action on diversity and inclusion

Everyone is a patient. To improve the patient experience, it's critical that we have a diverse and inclusive team. Watch the video to learn about how we approach D&I at Cedar.

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