According to our 2021 Healthcare Consumer Experience Study, clear billing and ease of payment are becoming just as important as the clinical experience. And these factors can have a profound impact on patient loyalty and business outcomes.
The good news: Patients offered very clear feedback on what you can do to increase loyalty. For example, 26% of consumers have left a negative review about a healthcare provider because of unexpected costs or a frustrating bill process.
Download Cedar’s research brief to get:
- Data on ways to increase patient satisfaction, retention and referrals
- Insight about bill transparency that would benefit consumers and healthcare providers
- Guidance for better alignment between providers and payers
- Recommendations from industry experts about how to improve the healthcare billing experience