According to our 2021 Healthcare Consumer Experience Study, clear billing and ease of payment are becoming just as important as the clinical experience. And these factors can have a profound impact on patient loyalty and business outcomes. 

The good news: Patients offered very clear feedback on what you can do to increase loyalty. For example, 26% of consumers have left a negative review about a healthcare provider because of unexpected costs or a frustrating bill process.

Download Cedar’s research brief to get:

• Data on ways to increase patient satisfaction, retention and referrals
• Insight about bill transparency that would benefit consumers and healthcare providers
• Guidance for better alignment between providers and payers
• Recommendations from industry experts about how to improve the healthcare billing experience