With 96% of payments online, Talkiatry frees patients to focus on treatment — not billing
online self-service payments 1
patient satisfaction with billing 2
week implementation
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Everything patients need to confidently pay bills
According to Todd Yu, Chief Financial Officer at Talkiatry, patient billing in psychiatry isn’t particularly unique. Unless there’s a problem: “Billing friction creates an extra layer of stress and anxiety at a time when patients should be focused on treatment.”With more Americans seeking mental health care than ever before, Talkiatry saw an urgent need to offer the best financial tools to their patients. In fact, they partnered with Cedar to launch a solution in just 12 weeks. Now, nearly every payment is made online, reducing billing stress for patients as they navigate their treatment plans.
Right message, right place
Talkiatry meets patients where they are, across SMS, email, web, paper and customer service channels, and then personalizes the experience to their needs.
“The main challenge we faced was patients being confused about their deductibles, which is common across healthcare. Cedar’s help center is addressing many of those questions today.”
Ales Cejka
VP of Revenue Cycle Management
“When I think of healthcare payments, I think of unnecessary steps, making phone calls and jumping through hoops. With Cedar, patients have full control over their finances."
Todd Yu
CFO
Three taps to payment
When patients are ready to pay, Talkiatry empowers patients to breeze through checkout with convenient payment options like Apple Pay and Google Pay.
Dig deeper into Talkiatry’s story
DRIVING GROWTH
What role does Cedar play in Talkiatry’s growth?
“Cedar reinforces our reputation for providing a superior patient experience. Creating a positive experience around paying for care can influence decisions such as whether to try or continue with our practice, or even join our team.”
Todd Yu
CFO
SCALING OPERATIONS
How has Cedar helped Talkiatry scale its operations amid rapid growth?
“The way we were managing patient payments prior to Cedar was not scalable for us. Cedar is not only easy for patients, but it’s also efficient for our team.”
Ales Cejka
VP of Revenue Cycle Management
PARTNERSHIP
What is it like to work with Cedar?
“Cedar isn’t just a technology partner—they are a partner. Period. They help us understand what is best-in-class and proactively bring us patient experience best practices, backed by data. Cedar doesn’t just give you the technology and leave you hanging, they’re invested in your success.”
Ales Cejka
VP of Revenue Cycle Management
CEDAR VS. OTHER
What sets Cedar apart from other partners?
“Cedar understands our patients’ preferences and behaviors, then they leverage this understanding to design a better payment experience. The result is better outcomes for both patients and our business. To me, partnering with Cedar is a no-brainer.”
Todd Yu
CFO
Book a Demo
Whether you’re a provider, a payer or a consumer, healthcare billing is a struggle. Cedar Pay exists to make it better for everyone. From pre-visit registration to post-visit billing, we personalize the care journey so you can guide each patient to payment with ease. As a result, you’ll see significant increases in collections, efficiency and patient satisfaction.
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Product visuals and descriptions may be in development and are subject to change. Certain functionalities may require third-party integrations or service-specific terms or fees. Patients served, patient interactions, and payments processes represent Cedar cumulative metrics since 2017. Cedar Support, Cedar Kora, and Cedar Cover metrics reference data from pilots in 2024 and 2025. Cedar Pay metrics reference data from 2023 to 2026, including weighted averages. All performance metrics, as well as testimonials from Cedar clients, are provided solely for illustrative purposes, and are not a guarantee of future results.
