Gone are the days when patient billing was primarily a back office process between healthcare providers and payers. With patients now shouldering more of the cost of their care, providers’ financial health is more closely tied to patient out-of-pocket payments. Given the shifting financial realities of revenue cycle, innovative providers are adopting new consumer-centric strategies to optimize their collection rate and lower costs. By offering modern, easy-to-use tools to engage directly with patients on administration, billing and payment, these providers are simultaneously enhancing the patient experience and improving key financial results. Read the article.