Cedar - Streamlining Patient Billing for Mental Health Care | Talkiatry Case Study

Streamlining Patient Billing for Mental Health Care | Talkiatry Case Study

With 96% of payments online, Talkiatry frees patients to focus on treatment — not billing

eClinicalWorks / Candid • Mental and Behavioral Health

With 96% of payments online, Talkiatry frees patients to focus on treatment — not billing
0%
online self-service payments 1
0%
patient satisfaction with billing 2
0
week implementation
SELF-SERVICE EMPOWERMENT

Everything patients need to confidently pay bills

According to Todd Yu, Chief Financial Officer at Talkiatry, patient billing in psychiatry isn’t particularly unique. Unless there’s a problem: “Billing friction creates an extra layer of stress and anxiety at a time when patients should be focused on treatment.”

With more Americans seeking mental health care than ever before, Talkiatry saw an urgent need to offer the best financial tools to their patients. In fact, they partnered with Cedar to launch a solution in just 12 weeks. Now, nearly every payment is made online, reducing billing stress for patients as they navigate their treatment plans.

Right message, right place

Talkiatry meets patients where they are, across SMS, email, web, paper and customer service channels, and then personalizes the experience to their needs.

Patient billing, demystified

Clear statements and an online help center mean faster answers for patients and fewer questions for Talkiatry’s customer service team.

Three taps to payment

When patients are ready to pay, Talkiatry empowers patients to breeze through checkout with convenient payment options like Apple Pay and Google Pay.

Dig deeper into Talkiatry’s story

DRIVING GROWTH
SCALING OPERATIONS
PARTNERSHIP
Cedar vs. others
What role does Cedar play in Talkiatry’s growth?

“Cedar reinforces our reputation for providing a superior patient experience. Creating a positive experience around paying for care can influence decisions such as whether to try or continue with our practice, or even join our team.”

-Todd Yu, Chief Financial Officer

How has Cedar helped Talkiatry scale its operations amid rapid growth?

“The way we were managing patient payments prior to Cedar was not scalable for us. Cedar is not only easy for patients, but it’s also efficient for our team.”

-Ales Cejka, Vice President of Revenue Cycle Management

What is it like to work with Cedar?

“Cedar isn’t just a technology partner—they are a partner. Period. They help us understand what is best-in-class and proactively bring us patient experience best practices, backed by data. Cedar doesn’t just give you the technology and leave you hanging, they’re invested in your success.”

-Ales Cejka, Vice President of Revenue Cycle Management

What sets Cedar apart from other partners?

“Cedar understands our patients’ preferences and behaviors, then they leverage this understanding to design a better payment experience. The result is better outcomes for both patients and our business. To me, partnering with Cedar is a no-brainer.”

-Todd Yu, Chief Financial Officer

MORE CLIENT SUCCESS STORIES

AnMed
With Cedar Pay, AnMed increased patient payments by 26% and reduced average days to collect by 47%
Read Case Study
Novant Health
Novant Health added $30m+ in net profit in just one year by integrating Cedar Pay into Epic across HB and PB
Read Case Study
Allegheny Health Network
AHN worked with Highmark to create a single source of truth for patients, lifting payments by $17m over 12 months
Read Case Study

1. Based on the available Cedar-serviced Talkiatry digital self-service payment data between October 2022 and October 2023 

2. Based on the available Cedar-serviced Talkiatry patient satisfaction data between October 2022 and October 2023