With 96% of payments online, Talkiatry frees patients to focus on treatment — not billing
eClinicalWorks / Candid • Mental and Behavioral Health
Everything patients need to confidently pay bills
According to Todd Yu, Chief Financial Officer at Talkiatry, patient billing in psychiatry isn’t particularly unique. Unless there’s a problem: “Billing friction creates an extra layer of stress and anxiety at a time when patients should be focused on treatment.”
With more Americans seeking mental health care than ever before, Talkiatry saw an urgent need to offer the best financial tools to their patients. In fact, they partnered with Cedar to launch a solution in just 12 weeks. Now, nearly every payment is made online, reducing billing stress for patients as they navigate their treatment plans.
Right message, right place
Talkiatry meets patients where they are, across SMS, email, web, paper and customer service channels, and then personalizes the experience to their needs.
“Cedar allows us to cater to patients’ needs. By helping more patients self-serve, we’re also enabling our team to provide a positive, human support experience.”Chief Financial Officer
“Patients feel like they can trust what they’re being billed for. We’re not just giving them the CPT and ICD-10 codes, we’re helping them understand the services.”Vice President of Revenue Cycle Management
Patient billing, demystified
Clear statements and an online help center mean faster answers for patients and fewer questions for Talkiatry’s customer service team.
“The main challenge we faced was patients being confused about their deductibles, which is common across healthcare. Cedar’s help center is addressing many of those questions today.”Vice President of Revenue Cycle Management
“When I think of healthcare payments, I think of unnecessary steps, making phone calls and jumping through hoops. With Cedar, patients have full control over their finances."Chief Financial Officer
Three taps to payment
When patients are ready to pay, Talkiatry empowers patients to breeze through checkout with convenient payment options like Apple Pay and Google Pay.
Dig deeper into Talkiatry’s story
“Cedar reinforces our reputation for providing a superior patient experience. Creating a positive experience around paying for care can influence decisions such as whether to try or continue with our practice, or even join our team.”
-Todd Yu, Chief Financial Officer
“The way we were managing patient payments prior to Cedar was not scalable for us. Cedar is not only easy for patients, but it’s also efficient for our team.”
-Ales Cejka, Vice President of Revenue Cycle Management
“Cedar isn’t just a technology partner—they are a partner. Period. They help us understand what is best-in-class and proactively bring us patient experience best practices, backed by data. Cedar doesn’t just give you the technology and leave you hanging, they’re invested in your success.”
-Ales Cejka, Vice President of Revenue Cycle Management
“Cedar understands our patients’ preferences and behaviors, then they leverage this understanding to design a better payment experience. The result is better outcomes for both patients and our business. To me, partnering with Cedar is a no-brainer.”
-Todd Yu, Chief Financial Officer
MORE CLIENT SUCCESS STORIES
1. Based on the available Cedar-serviced Talkiatry digital self-service payment data between October 2022 and October 2023
2. Based on the available Cedar-serviced Talkiatry patient satisfaction data between October 2022 and October 2023