Smarter billing support
Lower operational costs, increase collections, and improve patient satisfaction with comprehensive, compassionate patient billing support.
Our comprehensive suite
Cedar Support combines traditional call center excellence with innovative AI technology to transform patient billing support.
Reduce operational costs
Free agent resourcing by deflecting calls, autonomously resolving routine billing inquiries, and supercharging agent workflows.
Enhance patient satisfaction
Offer patients 24/7 empathetic support with clear answers, shorter hold times, and smoother handoffs.
Increase collections
Prioritize staff outreach efforts to patients most likely to pay while providing clearer billing information that reduces confusion and speeds resolution.
Consolidate vendors
Integrate AI, live agent support, and early-out services into a single solution—eliminating the need to manage multiple vendors for patient billing support.
AI-powered automation
Meet Kora: Our AI voice agent
Kora instantly authenticates callers, resolves patient questions, and seamlessly connects them to human experts when needed. Kora delivers personalized guidance on everything from balance inquiries to payment options, creating experiences that patients appreciate.
Listen to Kora
Advanced Bill Summary
Proactively surface personalized bill summaries to patients based on common call center questions, addressing potential issues before patients need to call—reducing call volume and improving satisfaction.
Agent Copilot
Empower your call center agents with real-time suggested responses and relevant patient information delivered directly within their interface, helping them resolve issues faster while creating more efficient and satisfying patient experiences.
Human expertise, elevated
Complete Call Center Servicing
Access comprehensive solutions that eliminate vendor fragmentation. We provide inbound and outbound call center services with highly-skilled agents, ensuring patients have a high-quality and consistent patient billing experience.
Early Out Services
Recover payments faster with omnichannel communications, insurance verification, and intelligent skip tracing—all integrated within your existing workflows.
Intelligent prioritization and outreach
Smart Outbound Call Lists
Stop wasting resources on unproductive calls. Optimize staff outreach with predictive AI that prioritizes patients who are reachable and ready to pay.
