Surprise Medical Bills Rising During COVID-19: What to Do If You Get One

Surprise Medical Bills Rising During COVID-19: What to Do If You Get One

More Than a Quarter of People Have Switched Providers Over Poor Digital Care Experience

More Than a Quarter of People Have Switched Providers Over Poor Digital Care Experience

Cedar: Personalizing the Patient Billing Experience

Cedar: Personalizing the Patient Billing Experience

BankThink: The Pandemic Should Put Health Care Billing Innovation In the Spotlight

The Pandemic Should Put Health Care Billing Innovation In the Spotlight

Selecting the Right Vendor is Key to Improving the Patient Financial Experience, Finds KLAS

Selecting the Right Vendor is Key to Improving the Patient Financial Experience, Finds KLAS

22 Digital Health Startups That Raised Over $50M in 2020

22 Digital Health Startups That Raised Over $50M in 2020

Poor Digital Health Experience May Push Patients to Change Docs

Poor Digital Health Experience May Push Patients to Change Docs

Study Finds 40% Uptick in Consumers Who Have Switched or Stopped Going to a Healthcare Provider Because of a Poor Digital Experience

Study Finds 40% Uptick in Consumers Who Have Switched or Stopped Going to a Healthcare Provider Because of a Poor Digital Experience

Cedar CEO: Consumers, Employers Drive Change in Health Care Pricing

Cedar CEO: Consumers, Employers Drive Change in Health Care Pricing

Study Finds 40% Uptick in Consumers Who Have Switched or Stopped Going to a Healthcare Provider Because of a Poor Digital Experience

Annual survey from Cedar finds that while COVID-19 has accelerated adoption of digital health, consumer expectations are still not being met

Cedar today announced the results of its annual Healthcare Consumer Experience Study, finding that against the backdrop of the COVID-19 pandemic, digital impressions matter more than ever before—28% of consumers have switched or stopped going to a healthcare provider because of a poor digital experience, a 40% increase from 2019.