Aashish Thakker, Director, Applications & Analytics, has been a trusted technical leader behind several of USC's most impactful patient financial initiatives.

From implementation through ongoing integrations, he has consistently translated complex technical challenges into scalable solutions that improve both operational efficiency and the patient experience. His ownership, speed, and practical approach make him an invaluable partner.

Alberto Felix Rangel, Epic Revenue Cycle Analyst, turns complex organizational and technical collaboration into practical, scalable solutions.

Alberto creates leverage beyond any single project, driving more repeatable workflows and implementation practices. He's also played a key role in bridging gaps between Cedar and Epic partners, helping teams align around standards that are easier to implement, maintain, and build upon over time.

Darren Koontz, Software Engineer, has been instrumental in refining and analyzing the patient financial services department’s data files to ensure they are accurate, efficient, and functioning seamlessly when shared with vendors.

He diligently monitors daily file transfers to prevent gaps in data sharing and collaborates closely with vendors to promptly resolve any issues that arise. Darren has a strong ability to manipulate data files to ensure accuracy and relevance in reporting.

Jason Miller, Director of Patient Accounts, has been an exceptional operational partner in advancing Sanford's patient financial experience.

He played a pivotal role during implementation, brought together key partners, and consistently provided thoughtful, patient-centered solutions that strengthened the overall program. His collaborative leadership and practical perspective have made him a trusted champion.

Chelle Dyke has been instrumental in helping Cottage Health deliver a more seamless patient financial experience.

By combining technical expertise with a deep understanding of operational workflows, she has solved complex challenges, refined processes, and driven continuous improvement behind the scenes. Her work has strengthened both staff efficiency and the patient billing experience.

Leo Vela, Director of Patient Financial Services, has helped modernize patient billing while keeping the patient experience front and center.

He has been a key operational leader in scaling Cedar across a growing multi-state organization, helping create a more accessible, conversational billing experience while supporting operational efficiency. His vision and patient-first approach continue to drive meaningful innovation.

Crystal Engen, Supervisor Accounts Receivable, has been instrumental in advancing Allina's Patient Financial Experience.

Since Cedar's go-live, she has played a central role in identifying technical issues, partnering with engineering teams to implement improvements, and becoming one of Allina's trusted experts on all things Cedar. Her dedication and problem-solving mindset have helped drive lasting operational success.

Kristen Rose Archie, Director of Revenue Cycle, has played a key role in the successful implementation and ongoing optimization of Cedar.

From preparing foundational implementation data to becoming a trusted reporting expert, she has helped drive adoption, deliver meaningful performance insights, and identify opportunities for continuous improvement. Her expertise and commitment have made her an invaluable partner.

Curley T. Anthony, Manager, System Revenue Cycle, has been a driving force behind LCMC's Patient Financial Experience.

She brings together operational, technical, and revenue cycle teams to move complex initiatives forward while keeping both patients and staff at the center of every decision. Her collaborative leadership and ability to turn strategy into action make her a true Builder.

Eyobel Petros, Revenue Cycle Operations, has quickly become a trusted Cedar expert within his organization.

Within just two months, he was independently supporting Cedar operations while collaborating across internal and external teams to resolve issues and improve processes. His analytical mindset, strong communication, and ability to learn quickly have made an immediate impact.

Erika Suarez, Patient Accounts, Customer Service Advanced Supervisor, has been a driving force behind a successful call center transformation.

She partnered closely with stakeholders to develop workflows, establish sustainable processes, and support a seamless transition while maintaining a positive patient experience. Her collaborative leadership and commitment to continuous improvement have positioned the team for long-term success.

Our Dream Team comes from Baystate Health. Together, they helped lead the implementation and adoption of Cedar’s payment platform, simplifying the billing journey, and making it more convenient and accessible for patients.

Although it was a larger team effort, special recognition goes out to Johnny Ramos, Joanne Tremblay, and Tina White.

This team exemplifies what’s possible when revenue cycle leaders come together around a shared goal: creating a simpler, more modern, and more patient-centered financial experience.