Amy Levine, Director, Revenue Cycle, Customer Service, Self-Pay, Correspondence and Remit Processing at Hartford HealthCare, was chosen in the builder category because of her work during the implementation of Cedar, aligning goals with Hartford HealthCare’s strategic objectives and establishing a patient advocacy program. 

Her work has resulted in significant results for her organization, including an increase in cash flow, better patient engagement, and higher satisfaction. Amy’s data-driven decisions are expected to save annually and boost reimbursements and collections.

Sheena Reddy is the Principal Product Manager at Providence. She was recognized in the connector category because of the crucial role she plays in addressing patient-facing issues and feedback from the Contact Center.

Her improvements to billing statements and the help center have decreased call volume and increased customer confidence and willingness to pay. This highlights Sheena’s significant impact on patient experience and organizational efficiency.

Ciara Mathis is the Revenue Cycle Support Director at TeamHealth. She was recognized in the connector category because of her profound understanding of operational intricacies and future needs of her organization, ensuring a positive patient experience.

She demonstrated outstanding leadership by spearheading TeamHealth’s strategic initiative to extend their dunning cycle, partnering closely with Cedar and navigating complex challenges. Her efforts enhanced TeamHealth’s operational efficiency and readiness for industry changes, and ensured minimal disruption for a successful execution.

Crystal Hart is the Revenue Cycle Manager for AnMed. She was selected in the visionary category because of her integral role in implementing and optimizing the Affordability Navigator product for AnMed.

She provides valuable insights, historical data, and a deep understanding of workflows to enhance existing processes. Her continuous improvement ideas and collaboration with Cedar led to their patients successfully qualifying for Medicaid, resulting in additional net revenue and improved financial situations for patients.

Danielle Taylor is the Manager of Process Optimization & Automation for St. Luke’s. She was selected in the visionary category because of her work leading the Cedar Pre implementation. 

Her contributions were instrumental in designing pre-visit workflows that benefited both patients and St. Luke’s staff. Throughout the transition to Cedar Pre, Dani has gone above and beyond to make sure the St. Luke’s team feels supported and offers feedback when she identifies improvement opportunities. Her leadership, collaborative spirit, and appreciation of the patient experience has been crucial in the success of this initiative.

Chris Pushor, Director of Revenue Cycle, and Joann Febus, Senior Manager, Patient Financial Services, make up our dream team from ApolloMD. These operational leaders were recognized because of their exceptional empathy, effectiveness in their roles, and their ability to prioritize patient-first decisions. 

They played a key role in the successful launch of Early Out Servicing for ApolloMD, collaborating with Cedar. Their thoughtful feedback, meticulous preparation, and engagement with early performance data have enhanced service delivery and patient experience. Their efforts ensured the on-time launch, seamless team alignment, and high patient satisfaction scores, highlighting their exemplary leadership and partnership.