How much revenue is your health system leaving on the table?
Health systems are facing unprecedented financial challenges and need to collect every dollar owed to them. While EHR patient portals offer basic payment features, they fail to deliver the high-quality engagement needed to elevate collections performance. What does that mean for your health system?
Download your custom collections lift report.
accessed a patient portal
their patient portal meaningfully
EHRs will only get you so far
There’s no “silver bullet” to improve consumer experiences and increase collections. Personalization is the key to impactful engagement, and that doesn’t happen by simply adding more consumer touchpoints or enabling login-free payments. It takes knowing the perfect combination of consumer behaviors and interactions to drive customer and business outcomes.
High-quality engagement in action:
- +3% collections when Cedar cuts texting frequency in half for consumers who also opt into email and paper statements
- +4% collections when Cedar uses empathetic messaging in communications for high-balance/low p2p consumers
- +5% collections when Cedar pairs optimized discount offers with payment plans for true self-pay accounts
Move at the speed of consumers (not EHRs)
Consumer preferences change quickly, and health systems need an agile digital partner that is constantly fighting for adoption and engagement. That’s where Cedar comes in.
With a modern platform built for fast and scalable innovation, Cedar helps health systems realize a significant increase in collections by complementing and extending EHRs to keep pace with shifting consumer demands. See how Cedar can deliver high-quality engagement and rapid ROI for your organization today.
As an organization, Cedar is incredibly easy to work with and their solution has seamlessly integrated with ours. As we look to continue to grow across our service areas, I know that Cedar will be there alongside us as a trusted partner in our journey.CFO, Summit Health
In 2020, we began to see that patients were not engaging with our existing digital capabilities, and we saw an opportunity to deliver a better patient financial experience...The results we’ve seen so far exceeded all expectations, especially when it comes to collections lift.CFO, Anmed Health
When you change your outward behavior, patients change theirs. We’re seeing that in patient engagement, patient satisfaction score and the comments they’re leaving. It’s immensely telling.VP RCM, ApolloMD