Cedar - Change Healthcare Outage Response

Change Healthcare Outage Response

Online Resource for Cedar Clients Impacted
by Change Healthcare Outage

Last Updated: March 7, 2024



Cedar was not directly impacted by the Change Healthcare outage, however we understand that a number of our Cedar clients have been impacted.

We recognize the widespread effects this disruption is having on providers, payers, and the healthcare landscape.  We’re doing everything we can to support our clients until the situation is resolved and operations return to normal.

Below are a few options for your consideration.


Add a banner to Cedar payment landing page

Contact your client management team to add a banner to your Cedar payment page, directing patients to your organization’s official statement about the delay.

The banner can help set expectations with patients around potential delays. 

To add a banner, please provide Cedar with:

    • Your approved banner copy. For example: “You might notice a delay…see statement for full details”
    • The URL of your organization’s official statement or information page that will be updated regularly. It’s important that this link is evergreen.


Connect with other impacted providers

We recognize that these unforeseen events require significant resources. At Cedar, we think effective financial engagement requires connection and partnership across the healthcare ecosystem. 

Cedar is available to connect you to peer providers also navigating this incident who are also working through this issue in real-time. If you’re looking for additional insight and support from fellow providers, please reach out to your client management team directly.


Lean on us

For any direct questions, including if you would like to connect with another impacted organization, please contact your client management team. We will keep this page updated in the coming weeks.