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Westmed COO shares how improved billing practices resulted in 97% patient satisfaction

In an era where patient satisfaction is prioritized for everything from the clinical experience to the cleanliness of the waiting room, Westmed Medical Group knew their patient billing practices could use improvement.

In a Health Leaders article, Vicki McKinney, Westmed’s COO and chief revenue officer, explains how giving patients a more convenient, user-friendly billing experience resulted in 97% patient satisfaction, increased collections and reduced time to collect. Read now.

Tags: User Experience, Client Stories, Patient Billing, Patient Collections