Despite rising healthcare costs for patients, the end-to-end user experience lags far behind consumer expectations even as legislative requirements heighten the pressure for health systems to improve the patient financial journey. Recognizing the shifting environment, health systems are working to disrupt their own processes to facilitate a more consumer-friendly experience. An in-depth study, commissioned by Cedar and conducted by The Health Management Academy, finds that while even the top U.S. health systems are making strides with patient billing and revenue cycle management (RCM) improvements, there is still a lot of work to do.  

Download the executive summary for a round-up of key insights from the study, and recommended approaches for addressing some of the most pressing challenges in today’s business-to-consumer healthcare model.