Cedar - 2021 Consumer Healthcare Study

2021 Consumer Healthcare Study

New Survey

2021 Healthcare Consumer Study

Consumers are clamoring for greater explanation and fewer surprises from their financial experience. Check out the entire study to see what gaps providers and payers should be focusing on in 2022.
Download the study →
2021 Healthcare Consumer Study

Methodology

Medical bills are a mystery to most patients. They can cause anxiety, frustration, even anger. But this doesn’t have to be the case. To make sense of the current state of healthcare billing, we went straight to the source, surveying over 1,500 U.S. adults. Our goal was to reveal their biggest pain points, and more importantly, find out what providers and payers can do to improve the healthcare experience.

Statistics: 1,506 consumer respondents, 26+ age of respondents, 100% paid a medical bill in the last 12 months
Statistic: 93% of consumers say that the quality of their billing experience is an important factor in whether they'll return to a provider

The good news

Patients offered very clear feedback on what helps them pay their bills on time and in full. For example, 93% of consumers say that the quality of their billing experience is an important factor in whether they’ll return to a provider. Our new research offers a treasure trove of useful data that can guide healthcare leaders as they look to grow.

Image: Three Office Workers Review Reports

Cedar’s new customer experience research includes

  • Data on ways to increase patient satisfaction, retention + referrals
  • Insight about bill transparency that would benefit consumers + healthcare providers
  • Guidance for better alignment between providers + payers
  • Suggestions from experts on improving healthcare billing
Download the study