ChristianaCare announces partnership with Cedar to transform the patient financial and billing experience
WILMINGTON, Del. – Jan. 13, 2020 — ChristianaCare today announced a new collaboration with Cedar, a patient engagement and payment technology platform that will modernize and personalize the financial experience for ChristianaCare patients.
“We’re committed to delivering optimal health and an exceptional experience to everyone we serve,” said ChristianaCare Chief Financial Officer Rob McMurray, MBA, CPA. “This collaboration represents a tremendous leap forward in providing a convenient, friendly, easy-to-navigate billing and financial experience for all of our patients.”
Cedar’s patient engagement and payment platform enables customized outreach, messaging and bill resolution to deliver a personalized experience optimized for each patient.
The technology uses data and learns from individual user interactions to identify patients who may be eligible for a payment plan or financial assistance, and then it makes those options easily available to navigate.
“As we work to make a positive impact on health for everyone, in all of the communities we serve, we are leveraging data and new technologies to communicate with people in ways that are meaningful to them,” said ChristianaCare Chief Communications and Experience Officer Drew Fennell. “This new patient financial experience is another example of how we are transforming care to make it convenient, personal and responsive to the needs and preferences of each patient.”
Beginning this spring, the new payment experience will be implemented for most ChristianaCare services, including its primary and specialty care, imaging, labs, rehabilitations services and more.
“At Cedar, we are dedicated to helping providers offer an outstanding financial experience to their patients in line with the expert clinical care that they deliver,” said Cedar Co-Founder and Chief Executive Officer Florian Otto. “ChristianaCare is a pioneer in using innovative technology to deliver an outstanding experience to patients and serve their community.”
Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, medical aid units, three hospitals (1,299 beds), a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is a not-for-profit teaching health system with more than 260 residents and fellows. We are continually ranked by US News & World Report as a Best Hospital. With our unique, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care. Learn how we deliver greater quality and value at https://christianacare.org.
Cedar is a patient engagement and payment platform for hospitals, health systems and medical groups that elevates the total patient experience beyond clinical care. The platform leverages advanced data science and smart segmentation to deliver modern intelligence and simplify the healthcare experience for patients. To learn more, visit www.cedar.com.
For more information contact:
Hiran Ratnayake, Senior Communications Manager, ChristianaCare
Bethany Hale, VP Marketing, Cedar