40%
Of Inbound Billing Calls Fully Automated By Kora2
The patients who remain later in the dunning cycle are not simply slower to pay. They often face unresolved barriers, such as billing confusion, affordability concerns, coverage questions, or limited digital engagement. When outreach does not account for those barriers, repeating it is unlikely to change the outcome.
Cedar extends Epic with a digital-first, AI-enabled layer that preserves the MyChart experience while personalizing engagement for patients who need more support.
When every patient gets the same playbook, none get what they need.Most early out programs run the same playbook on every account: a fixed sequence of statements and calls, sorted by a propensity-to-pay score. When the tactics never change, neither do the results.
book a demoCedar works alongside Epic to engage the hardest-to-collect patients
Epic remains your source of truth and supports the balances that resolve through MyChart native workflows. Cedar extends MyChart with an AI-enabled Early Out experience, focused on less-engaged, harder-to-reach patients whose balances are more likely to stall.One source of truth. One connected patient experience.
BOOK A DEMOCommitted to improving the patient's financial experience, Providence evaluated Epic's native functionality alongside Cedar to understand how each could best support patients and strengthen financial performance.
What they discovered: only 23% of bills were straightforward. The remaining 77% required a different approach to resolution.
Today, Providence continues to use both: Epic serves as the system of record, while Cedar extends its Early Out strategy with targeted engagement for patients who need more personalized support.
— Ryan Thompson, Chief Revenue Cycle Officer, Providence
Source: HealthLeaders article on Providence’s work with Cedar.
Move earlier on harder-to-resolve balances with a digital-first Early Out model that complements Epic, improves patient resolution and reduces the risk of AR aging into bad debt.
1) Based on pilot performance August - December 2025; results subject to change as data continues to mature.
2) Based on Kora data across clients as of July 2026.
3) Based on last 12 months of Cedar data across Cedar clients as of July 2026.
4) Based on 2025 inbound call data for one client.Some features shown may be in development and subject to change. Unless otherwise stated, metrics and performance are not guaranteed.
Product visuals and descriptions may be in development and are subject to change. Certain functionalities may require third-party integrations or service-specific terms or fees. Patients served, patient interactions, and payments processes represent Cedar cumulative metrics since 2017. Cedar Support, Cedar Kora, Cedar Cover, and Cedar Intelligence metrics reference data from pilots and surveys from 2024 through 2026. Cedar Pay metrics reference data from 2023 to 2026, including weighted averages. All performance metrics, as well as testimonials from Cedar clients, are provided solely for illustrative purposes, and are not a guarantee of future results.
