Insights & Tools

Billing and engagement resources to improve the patient experience

The Academy 2019 Report: Optimizing the Patient Financial Experience

In partnership with Cedar, the Health Management Academy (The Academy) conducted a series of quantitative and qualitative assessments with senior executives at leading health systems to identify priorities, strategies and challenges regarding the patient financial experience and provide a framework for a more consumer-centered approach.


Infographic: Modern convenience pays, yet healthcare providers leave (lots of) money on the table. Find out why.

Convenience improves engagement and financials. By offering patients a clear and convenient way to pay for care, healthcare providers can reverse patient frustration and stop leaving money on the table.


Whitepaper: How to deliver a consumer-focused billing experience

Want to increase collections without going to collections? Deliver a consumer-focused billing experience. Learn winning strategies for happier patients and a bigger bottom line by downloading our whitepaper.


2018 Patient Billing Survey

A Cedar survey, conducted in partnership with Becker’s Hospital Review, reveals that healthcare executives still struggle to help patients understand and pay their bills.


Webinar: The Personalization Imperative

Watch this webinar to learn new ways to employ the most modern engagement strategies in patient billing.