Why COVID-19 highlights urgent need to humanize and modernize the patient financial experience
Even before COVID-19 struck in the US, patients were frequently struggling with the confusing, opaque process of dealing with medical bills. Now,with some patients delaying necessary care and others afraid of the costs associated with COVID treatment, the pandemic has further intensified the need to improve the healthcare financial experience for all patients. Cedar Co-founder and CEO Florian Otto, MD, PhD explains how healthcare leaders can act now to improve the patient financial experience during COVID-19 and beyond in HIT Consultant. Read the article.