In this episode of Cedar Talks, our VP of Commercial Strategy Ryan McPherson chats with Zack Perry, former Executive Director of Product and Design at Providence, about his experience as a product and UX professional within a revenue cycle organization. Zack discusses what’s missing from the consumer perspective, the strategic bets Providence is making, and a framework for prioritizing patient experience investments.
Listen to the full episode
Conversation highlights
The problem with billing today
Zack has decades of experience outside of healthcare. What does he think is the biggest opportunity to improve the patient experience?
Betting big on financial assistance
The cost of care is a major concern for many Americans. Zack offers a glimpse at Providence’s roadmap to better support patients.
Get to know Zack in 30 seconds
We also touched on topics like world-renowned chef Grant Achatz, the first season of Survivor, and more. Here’s what we learned about Zack:
Ben Kraus is Senior Content Lead at Cedar
