The Source

Sue Gillies (left), vice president of revenue cycle management, Crystal Run Healthcare and Vicki McKinney (right), formerly COO and chief revenue officer, Westmed Practice Partners and currently COO, Ambulatory Services, Optum 360, offer insights on personalizing the patient experience. (Photo by Robert Wilson/RC Photographic Productions)

Weren’t able to join us at this summer’s HFMA Annual Conference? Not to worry, here’s the top 10 takeaways from Cedar’s Patient Engagement & Experience cohort. Consider these helpful tips and lessons learned from industry experts as you plan strategies for your own organization’s digital transformation to adapt to today’s consumer-driven healthcare world. Find out how journey-mapping, innovation centers and live chat features can be game-changers for improving patient loyalty and experience. Learn more.